Lead Trade Operations Administrator

Job Description

What is the opportunity?

As a Lead Trade Operations Administrator, you will be responsible for smooth execution of the day-to-day activities for the Receivables Finance Operations team. The job requires a high degree of understanding in Trade operations in terms of technical knowledge, through understanding of International Chamber of Commerce (ICC) published rules as well as Internal Controls including international sanctions and Financial Crime Risks. This role will also include monitoring of workflow management tools, facilitating optimal resource planning to ensure delivery of superior customer service.

What will you do?

• Process funding and remittance allocation transactions and apply all compliance controls

• Reconcile client ledgers and monitor overdues

• Sample and validate transactions to ensure that the receivables are valid taking into consideration all compliance – AML and Sanctions guidelines

• Deliver excellent customer service and provide top quality trade services/solutions to customers

• Ensure that the customer is at the heart of everything we do both personally and as an organization by driving a customer centric culture

• Monitor service quality standards and set benchmarks for high performance

• Monitor operational performance based on key metrics like Service Level Agreements, quality, operational losses and basis which we take appropriate action and escalating where appropriate

• Proactively identify problems and effectively work to resolve them sharing best practices with other Trade and Receivable Finance teams

What do you need to succeed?

Must have:

• Knowledge of accounting and cash flow

• Advanced knowledge of Microsoft Excel including lookups and macros

• Strong interpersonal and communication skills

• Customer service oriented

• Strong attention to detail, analytical and problem-solving skills

• Excellent time management and prioritization skills

• Ability to work effectively both independently and within a team environment

Nice to have:

• Previous experience with trade finance products, operations, trade cycle and International Chamber of Commerce (ICC) rules and regulations is strongly preferred

• Post-secondary education in business or related field

• Certified Trade Finance Professional (CTFP), Certified Documentary Credit Specialist (CDCS) or other relevant professional designation

• Good understanding of operational risk related to the underlying trade transactions

• Knowledge of AML and sanction risk related to trade finance transactions

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

Job Skills

Documentary Collections, Documentary Credit, Letter of Credits, Letters of Guarantee, Loan Administration, Loan Operations, Operational Risks, Trade Finance Products, Trade Operations

Additional Job Details

Address:

16 YORK ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-27

Application Deadline:

2026-08-15

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.