Guest Service Agent

Here’s what you’ll do during a typical day:

•Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
•Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
•Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
•Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
•Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Proficiency in Russian language