At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
Job Description
Plays an important role in the Organization by providing support to Client/Business Users. Works on tasks/matters of limited complexity. Gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team. Collaborates with other team members in continuous improvement activities and initiatives focusing on delivering operational quality and efficiency.Job Description - Grade Specific
Role Overview Provides services according to the Service Delivery scope to meet specific KPIs Supports delivery of procurement services into the Business Maintains a proactive working attitude towards the ClientorUser Has basic knowledge of the stakeholder community within the work perimeter Understands the Procure to Pay P2P process Has basic knowledge about cross functional work Builds knowledge and experience in a number of domains of expertise Contributes to a positive and collaborative team culture Identifies, reports and participates in process improvements implementation General Responsibilities or Accountabilities Performs daily activities properly and timely in accordance with procedures and KPI targets Responsible for a customer focused service towards the Clientor Users, reacting to their requests and queries in a timely fashion Accountable for process compliance within the work perimeter Demonstrates knowledge of processes and procedures relevant to the function Continually seeks out ways to improve Clientor Business Users satisfaction Continually strives to simplify, standardize and improve processes, subject to approval of the senior professional Helps the team to achieve common goals Is supportive of knowledge and best practice sharing Acts to overall procurement policies and processes Supports transformation projectsCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.