Customer Success Manager

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About the Role

We’re looking for a Customer Success Manager with a strategic mindset
and a proactive, “can-do” approach. In this role, you will play a key part
in ensuring customers maximize the value of our platform and achieve
their business objectives. You’ll combine technical expertise with strong
customer engagement skills to guide clients from onboarding through
adoption, ensuring satisfaction while identifying growth opportunities.

What You’ll Do

• Serve as the primary point of contact for customers, developing a
  deep understanding of their technical needs, challenges, and
  business goals to craft tailored success strategies.
• Monitor account health and technical performance metrics,
  proactively identifying and resolving issues to maintain high
  customer satisfaction.
• Build and maintain strong relationships with key stakeholders,
  acting as a trusted advisor on all matters related to Wing.
• Lead strategic initiatives such as onboarding and adoption
  programs, ensuring alignment with customer objectives.
• Drive renewals and minimize churn through proactive
  engagement and value delivery.
• Represent the voice of the customer in product and roadmap
  discussions; collaborate closely with Engineering and Product to
  address technical blockers, surface feedback, and influence future
  development.

What You Bring

• Proven experience in technical, customer-facing roles such as
  Customer Success Manager, Customer Success Engineer, or
  Account Manager within a Cyber tech SaaS environment.
•  Excellent communication skills in English and Hebrew (both
  written and verbal), with confidence managing accounts across
  multiple regions.
• Strong experience with security products or services, including
  familiarity with SaaS and AI agents.
• Excellent problem-solving abilities, with the capacity to clearly
  communicate complex technical concepts to diverse audiences.
• Strong organizational and communication skills, with the ability
  to manage accounts of varying sizes and prioritize effectively.
• A collaborative team player who works well cross-functionally to
  drive customer success and account growth.

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