Security Operation Center Operator - 2nd Shift

Job Summary:
The Security Operations Center Operator operates the telecommunications, alarm monitoring, closed circuit television (CCTV), access control, and life safety systems for all GuideWell properties. The Security Operations Center Operator is the intermediary between emergency situations and emergency response personnel; conveying information to the emergency personnel and ensuring appropriate response to observed conditions.

Essential Functions:

• The essential functions listed represent the major duties of this role, additional duties may be assigned.  
• Operate the telecommunications, alarm monitoring, closed circuit television (CCTV), access control, and life safety systems for all GuideWell properties.
• Receive information via multiple communications or monitoring systems, evaluate the situation, and initiate appropriate response, including dispatching Security Officers, police, fire, and rescue agencies to emergency situations.
• Monitor access control, CCTV, life safety systems, network wide point of access and emergency intercom systems for state changes and responds accordingly.
• Monitor access control user activity for policy violations, documents infractions and notifies management as required.
• Maintain up to date working knowledge of department policies and procedures, emergency response guidelines and best practices in order to direct calls for service to the appropriate person or area.
• Serve as the intermediary between emergency situations and emergency response personnel, conveying information to the emergency personnel and ensuring appropriate response to observed conditions.
• Coordinate communications in the event of natural or man-made disasters, loss of power, fire, or any critical incident affecting BCBSF directly or indirectly.
• Support Facilities Services help desk by answering after-hour calls for service, logging work orders into work order management system and dispatching accordingly.
• Monitor local, national, and international events that may impact BCBSF sites and associates across the state and report events to appropriate management.
• Disable access badges after hours on request to ensure no unauthorized access occurs.
• Administer password profiles for visitor management, access control, and CCTV systems.
• Administer lost and found program.
• Create, issue and approve visitor badge/credential access as appropriate.
• Retain documentation required for access audits.

Required Experience:
4+ years related work experience in customer service with great attention to detail while working in multiple computer systems. 
High school diploma or GED 
First Aid/CPR Certification or the willingness to obtain certification within 1 year of accepting position 
Willingness to work in a security console environment (confined, windowless control room for entire shift) 
Strong written and verbal communication skills 

Ability to work 2nd shift  3pm -11pm with a rotating schedule to include weekends per month. Additional days off during the week will be offered instead.
Requires working rotating weekends and holidays on a regular basis, as well as, on-call additional weekends on a rotational basis.

Preferred Qualifications:
Associates degree, particularly in computer related field 
Certified First Aid/CPR trained 
Previous Security Console Operator experience within a corporate environment Experience in 911 call center 
 

General Physical Demands:
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally. 
 

Physical/Environmental Activities:
Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Occasionally May be exposed to outdoor weather conditions of cold, heat, wet, and humidity. Occasionally Must be able to ascend and descend ladders, stairs, or other equipment. Occasionally 

What We Offer: 
As a Florida Blue employee, you will be at the heart of GuideWell’s vision – to lead the nation in transforming health through compassionate, connected, and technology-enabled care that delivers personalized value and empowered living. 

To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to: 
 

• Medical, dental, vision, life and global travel health insurance;
• Income protection benefits: life insurance, short- and long-term disability programs;
• Leave programs to support personal circumstances;
• Retirement Savings Plan including employer match;
• Paid time off, volunteer time off, 10 holidays and 2 well-being days;
• Additional voluntary benefits available; and
• A comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases. 

Hourly Pay Range: $22 - $36

Typical Hourly Pay Range: $22 - $27

Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.