Global KOL Management Manager, Global Medical Affairs

Position Summary
The Global KOL Management Manager leads the governance, and execution of global Key Opinion Leader (KOL) and external expert engagement across multiple therapeutic areas and/or species. This role builds and operationalizes a high-impact, compliant KOL ecosystem—driving scientific exchange, evidence generation, advisory insights, and coordinated engagement plans across regions.

The role partners closely across Global Medical Affairs, Global Portfolio Marketing, Commercial Colleagues, Research and Development, Diagnostics, and Regional/Local teams to ensure KOL activities are insight-driven, measurable, and aligned to the product lifecycle and corporate objectives.

Position Responsibilities
KOL Tools, Systems, and Process Excellence  

• Support build, co-own and continuously refine a global KOL data repository in Salesforce, including workflows for profiling, engagements, and insights.
• Drive process improvements for faster planning cycles, better insight capture, and improved stakeholder satisfaction by establishing structured alignments and enterprise ways of working
• Develop KOL AI profiling capabilities within Salesforce incorporating data on scientific influence, clinical leadership, network centrality, publication/presentation impact, guideline participation, and unmet-need alignment
• Implement and enforce KOL engagement governance (SOP adherence, transparency reporting readiness, contracting, documentation, and audit trails).
• Create KOL profiles and engagement pathways, incorporating preferences, conflict-of-interest considerations, and engagement history.
• Partner with regions to validate KOL prioritization and local relevance; ensure a consistent global taxonomy and data standards.
• Global KOL Strategy & Planning
• Maintain a global KOL strategy aligned to therapeutic-area priorities, product lifecycle needs, and scientific communication plans.
• Partner with cross functional teams to develop annual KOL engagement plans, including segmentation, objectives, channels, cadence, and resourcing.
• Identify and prioritize scientific engagement opportunities (e.g., congresses, symposia, publication initiatives, advisory boards, speaker programs where permitted, digital engagements).
• Insights, Measurement & Optimization
• Create a closed-loop KOL insights process: capture, synthesize, triage, route to owners, and track actions to completion.
• Define KPIs and dashboards (reach, engagement quality, insight yield, action conversion, geographic coverage, and lifecycle impact).
• Use analytics to optimize segmentation, engagement mix, and resource allocation.

Cross-Functional & Matrix Support

• Serve as the global point of contact for KOL management
• Provide guidance and enablement to regional/local KOL owners on best practices, tools, and standards.
• Facilitate alignment across Global Medical, Commercial, Diagnostics, Marketing, R&D, and external communications to ensure coherent engagement.

Education and Experience 
Required Qualifications

• Bachelor’s degree required; advanced degree strongly preferred (DVM, PhD, or MSc) in a relevant scientific discipline.
• 3–5+ years of experience in Medical Affairs, scientific engagement, or related life sciences roles 
• 3+ years of experience in KOL/external expert management
• Demonstrated experience planning and executing compliant HCP/KOL engagements at country, regional, or global scale.
• Strong working knowledge of industry compliance requirements (HCP interactions, transparency, FMV, contracts, privacy).
• Preferred Qualifications
• Experience in a global or matrixed role spanning multiple geographies.
• Experience with KOL/CRM tools, stakeholder mapping methodologies, and analytics-enabled engagement measurement.
• Experience designing insight-to-action processes and governance.

Technical Skills Requirements 
Core Competencies

• Strategic stakeholder management and influence without authority
• Cross-cultural effectiveness and global mindset
• Ability to work in ambiguity
• Scientific/clinical literacy and strong business acumen
• Excellent facilitation and advisory board leadership skills
• High attention to detail, documentation discipline, and operational rigor
• Clear communication (written and verbal)

Physical Position Requirements
Travel

• Up to 20–30% (variable by congress calendar and business needs)

Working Conditions

• Hybrid/remote eligible depending on location and role requirements; occasional off-hours collaboration across time zones.

The U.S. base salary range for this full-time position is $93,000 to $140,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

This position is also eligible for short-term incentive compensation.

This position is also eligible for long-term incentives.

In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation.

Visit zoetisbenefits.com to learn more.

 

 

Full time

 

 

Regular

 

 

Colleague

 

 

Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.

 

 

Notice: Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @zoetis.com, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications.

 

 

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.