Supervisor Technical Support - Manila

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. Meet the team: The Technical Support team is dedicated to supporting patients, parents, and caregivers who rely on Dexcom Continuous Glucose Monitoring (CGM) technology. Every interaction helps provide confidence, comfort, and peace of mind to people managing diabetes. As a Supervisor, Technical Support, you will lead and develop a high-performing team focused on delivering exceptional customer experiences while ensuring patients receive timely and effective technical support. Where you come in: * You lead, motivate, and develop a Technical Support team focused on delivering exceptional customer experiences and technical assistance. * You provide coaching, feedback, and performance management to ensure high standards of quality, compliance, and service effectiveness. * You supervise and support team members in troubleshooting issues related to Dexcom products, services, and features. * You meet or exceed departmental performance metrics across monthly, quarterly, and annual goals. * You develop action plans and partner with leadership to drive operational improvements and achieve performance targets. * You manage daily staffing schedules to ensure appropriate coverage, service levels, and operational responsiveness. * You address attendance, performance, and employee engagement matters in alignment with company policies. * You build strong partnerships with cross-functional teams, external providers, and leadership to improve communication and operational efficiency. * You analyze data and identify opportunities for process improvements and system enhancements. * You train and develop employees on operational processes, tools, and customer support best practices. * You support workforce planning activities related to staffing, systems, training, facilities, and operational readiness. * You serve as a working supervisor by handling customer escalations and supporting workload queues during high-volume periods. * You provide ongoing support and guidance to team members, including escalation management and customer issue resolution. * You implement, communicate, and interpret new and existing policies and procedures to the team. * You partner with Field Sales, Inside Sales, Quality, Regulatory, and other departments to support customer needs and new product launches. * You collaborate cross-functionally with leadership teams and external business partners to support operational initiatives. * You perform other relevant tasks and responsibilities as assigned by your manager. What makes you successful: * You bring experience leading teams within a call center, shared services, customer service, or technical support environment. *...