Control M - Production Support

Must have Technical:-

• Good understanding of Control-M Architecture and Agent/Server Communication
• Good knowledge on Control-M tool to manage batch jobs, familiarity with feates and usage of tool
• Basic Unix
• ITIL knowledge

Good to have:

• Experience of handling Priority incidents and critical issues related to Control-M.
• Basic Unix 
• Basic MS SQL or Oracle

Soft Skills:

• Experience in 24*7 batch monitoring and production support.
• Excellent problem-solving skills and attention to detail.
• Ability to work collaboratively in a team.
• Strong communication and interpersonal skills.

Provide support for Control‑M job scheduling and monitoring. Responsible for incident resolution, job failures, performance tuning, and ensuring batch workflows run smoothly in production environments. A strong focus is placed on adherence to ITIL processes to ensure smooth and reliable operations.

Support Engineer