Sr. Engineer - Application Support N 4B

Sr. Engineer - Application Support N

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Ready to build the future with AI? 

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
 

Inviting applications for the role of Consultant – Database Engineer

Position Description:

We are looking for SQL Server DBA to join our Database Operations team that works 24x7x365 to ensure our critical systems are up and serving our customers round the clock. The candidate should have the strong mindset to look at the bigger picture, think over and beyond, suggest steps to gain greater control over complex systems. 

In this role, the Candidate is responsible for proactively monitoring the key dashboards, analyzing the events and resource contentions and troubleshooting them in a timely manner, provide solutions for resolving them before they create a widespread impact. This role requires strong hands-on experience in database installation, configuration, administration and routine scheduled activities such as patching, backup and recovery, Ops work pockets and performance tuning to quickly understand end to end application flow.

Job Qualifications:

• Install and configure standalone SQL Servers and Always on clusters for Test, Dev, Staging and Production environment.
• Should have practical experience on MS SQL Server 2008/2012/2014/2016/2017 versions.
• Troubleshoot various problems that arise during SQL, service packs installations and fix the issues
• Plan and implement major upgrades, ensuring system integrity and monitoring
• Extensive hands-on experience in Database migrations from lower to higher versions in
• Database Backup & Recovery
• Evaluate and deploy security patches as necessary
• Review and deploy the scripts into the production.
• Own database maintenance plans, including rebuilding/reorganizing indexes, integrity checks
• Experience with Enterprise environment change control procedure.
• Work with developers to improve database performance, slow running queries / processing
• Ensure high levels of performance, availability, sustainability and security
• Environments Setup High Availability as part Disaster Recovery Strategy for the Databases
• Good practical experience on Clustering, Always On, Database Mirroring, Log Shipping
• Implement and maintain database security
• Define and enforce database security best practices, including both user access and data at rest
• Create and configure a single and multi-node SQL Server failover cluster instance
• Add or Remove Nodes in a SQL Server Failover Cluster
• Analyze, solve, and prepare RCA for production outages.
• Debug and troubleshoot database system failures and provide solutions quickly.
• Troubleshoot SQL Server service outages as they occur, including after-hours and weekends

 

Qualifications & Requirements

• Minimum years of rich experience on multiple database technologies primarily SQL server

o   Thorough knowledge of SQL Server installation, configurations, troubleshooting, performance tuning skills required.

o   Experience implementing and managing Windows clustering and AlwaysOn Failover Cluster Instances (FCI), Always-On Availability Groups, Mirroring, Log shipping.

o   Thorough knowledge of Windows, 2012, 2016 and preferable 2019.

o   Ability to diagnose problems and triage/resolve issues across various tiers (application, network, database, server, or storage tiers).

o   Must have strong experience with TSQL, Powershell scripting.

o   Ability to implement automation to reduce manual administrative tasks through use of jobs or other technologies.

o   Experience in database upgrade/migrate, patching, backup recovery of large databases.

o   Experience in SQL Server Reporting Services (SSRS) report development.

• Excellent verbal and written communication skills, Positive attitude and strong commitment to delivering quality work, Ability to multitask under pressure, prioritize work based on criticality.

• Should be flexible and open to work in 24x7 environment in any shifts, willing to work on holidays, over weekends as per the demand from Project.

Key Responsibilities 

• Collaborative partner: Works autonomously and with other engineers and customers to support and maintain monitoring products by ensuring availability of all tools and completing customer requests on-time with quality. Addresses technical challenges and ensures quality through collaborative design and development.

• Forward Thinker: Applies proactive mindset to continually look for ways to improve performance, quality and efficiency. Designs, develops, analyzes, and automates report on critical metrics that provide insights into overall health ensuring the notifications are delivered effectively and efficiently to meet the enterprise availability, stability and reliability goals.

• Problem Solver: Configures, administers and manages core monitoring infrastructure to support the tools (custom or vended), including new releases, upgrades, patch, and vulnerability management. Champions on core observability principles delivery solutions based on effective Application Performance Monitoring, Infrastructure or Platform Monitoring, Real User Monitoring, Synthetics Monitoring, Mobile Monitoring, Network Monitoring and SaaS / Cloud Monitoring.

• Automation and Governance: Administers IT Runbook system to ensure all processes are properly documented and adhered to published standards. Enforces compliance requirements for documentation’s data integrity, accuracy, and completeness. Helps automate, streamline or rectify workflows required for onboarding or instrumentation of applications, infrastructure, databases, and other middleware tiers to monitoring products.

• Site Reliability Mindset: Participates in root cause analysis exercise and builds post-mortem documents of the critical problems. Identifies opportunities, design and build automated tools that help reduce efforts and saves cost on repeatable tasks for cross-platform products.

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

Splunk Certified User - SplunkSplunk

Required Skills

Agile Methodology, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Personal Effectiveness, Storytelling

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Application Support N

Remote Type -

Hybrid

Work Shift -

Flex Time (India)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.