Auto Finance – Senior Process Associate– English – On-site | Johannesburg

Sr. Associate - BCM - Commercial Leasing & Lending

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Job Description

Inviting applications for the role of Auto Finance Senior Process Associate English on-site Johannesburg The Agent Associate Collections is responsible for managing customer contact at the required frequency to reduce delinquency and ensure timely payment of overdue accounts for a UK Auto Finance client. Based in South Africa the role focuses on engaging customers securing payments or commitments and supporting the reduction of arrears while operating within a regulated environment. All customer interactions must be conducted fairly professionally and in line with FCA requirements CONC 7 Consumer Duty and Treating Customers Fairly (TCF) principles. Responsibilities: - Collections & Customer Contact - Make and receive customer contact in line with defined contact strategies and required frequencies - Engage customers to discuss overdue balances and agree appropriate payment solutions - Secure payments promises to pay or suitable next steps to reduce delinquency - Maintain focus on arrears reduction and portfolio performance - Account & Case Management - Update customer records accurately following each interaction - Monitor account status and follow up on missed or broken payment commitments - Escalate accounts requiring additional support or intervention in line with process - Compliance & Quality - Carry out collections activity in accordance with FCA regulations and internal policies - Treat all customers fairly and respectfully particularly those in financial difficulty - Adhere to quality standards call recording requirements and documentation controls - Participate in coaching monitoring and training activities - Performance & Team Contribution - Achieve individual performance targets relating to payments delinquency reduction quality and productivity - Contribute to team goals and support overall operational performance - Demonstrate continuous improvement through feedback and learning - Tools & Systems - Use CRM and telephony systems to manage customer contact and payment activity - Maintain accurate records for reporting audit and compliance purposes

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Analyst Certification - Nartional Institute of Securities Market (NISM)Nartional Institute of Securities Market (NISM), Certified Anti-Money Laundering Specialist (CAMS) - Professional School of Indian Banking (PSIB)Professional School of Indian Banking (PSIB), Certified Risk Professional (CRP) - UdemyUdemy

Required Skills

Banking Capital Markets, Commercial Lending - Booking & Funding, Commercial Mortgage Lending, Leasing, Real Estate Leases

Language

English

Language Proficiency -

Upper Intermediate - B2

Additional Job Location -

Job Type

Regular

Master Skill List -

BCM - Commercial Leasing & Lending

Remote Type -

Office

Work Shift -

Standard (South Africa)

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Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
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