Sr. Tech Lead - Infrastructure Services N 4D

Sr. Tech Lead - Infrastructure Services N

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities 

VMware ESX / Virtualization 

• Administer VMware ESX/ESXi and vCenter environments, including VM provisioning, resource management, and troubleshooting. 

• Manage snapshots, templates, storage, and virtual networking. 

• Support VMware upgrades, patching, and capacity planning activities. 

• Ensure optimal performance and availability of virtualized workloads. 

Operations & Support 

• Provide L2/L3 support for Windows and VMware-related incidents and service requests. 

• Lead resolution of high-severity incidents, perform root cause analysis, and implement preventive measures. 

• Participate in on-call support and planned maintenance activities. 

Security, Backup & Compliance 

• Implement and maintain security best practices, including server hardening and access controls. 

• Support backup and recovery solutions and perform regular restore testing. 

• Ensure systems meet compliance, audit, and operational standards. 

Documentation & Collaboration 

• Create and maintain technical documentation, SOPs, runbooks, and system configurations. 

• Communicate effectively with stakeholders on system status, risks, and improvement initiatives. 

 

Required Skills & Qualifications 

• Strong hands-on experience with VMware ESX/ESXi and vCenter. 

• In-depth knowledge of Active Directory, GPO, DNS, DHCP, and Windows services. 

• Experience with patch management, monitoring, backup, and recovery. 

• Good understanding of ITIL-based incident, problem, and change management. 

• Strong troubleshooting, documentation, and communication skills. 

 

Preferred Certifications 

• Microsoft Certified: Windows Server / Azure Hybrid (or equivalent) 

• VMware VCP 

Qualifications

Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering

Certifications

AWS Certified Security - Specialty - Amazon Web Services (AWS)Amazon Web Services (AWS), Certified Cloud Security Professional (CCSP) - International Information System Security Certification Consortium (ISC²)International Information System Security Certification Consortium (ISC²), Certified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online

Required Skills

Agile Methodology, Apple Mac OS, Change Management, Cisco Identity Services Engine (ISE), Client Relations, Cloud Assessment, Cloud Strategies, Collaboration Tools, Design Thinking, Executive Presence, IBM AIX, IBM Rational ClearCase, Inclusion, Microsoft Azure Advanced Threat Protection, Modernizing Operations, Oracle WebLogic, People Leadership, Personal Effectiveness, Risk Management, Storytelling

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Infrastructure Services N

Remote Type -

Office

Work Shift -

Rotating (India)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.