Service Specialist
Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.
We are seeking a highly motivated Office Services/Hospitality Specialist who brings enthusiasm, professionalism, and a customer-first mindset to everything they do. In this fast-paced role, you'll support daily office operations, create seamless hospitality experiences, and contribute to a culture of excellence that makes a difference every day. There will be almost daily Overtime.
- Location; Houston, TX 77002
- Pay rate: $23 an hour
Job Responsibilities
Hospitality Services
Provide excellent client service as the coordinator of the clients’ conference rooms, common areas and kitchens
Ensure clients requests for the set-up and use of meeting rooms are handed accurately and proactively
Place orders for food and beverages for use during meetings as assigned
Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use
Organize and distribute client kitchen supplies
Maintain inventory control and order supplies as needed
Perform cleaning, dusting and other incidental tasks as assigned
Mail/Distribution Services
Sort, distribute and meter US mail with knowledge of current postal rates
Ensure all projects have been properly produced and Quality Checked (QC’d) to EPIQ’s standard
Ensure clients request and the delivery of faxes/parcels in a timely matter in accordance to EPIQ’s standards
Copy Services
Immediate attention given to clients entering Copy/Mail Center in accordance with Opensity Solutions' standard of operation
Accurately produce copy, print and scan projects in accordance to verbal and written instructions
Exhibit ability to take verbal instructions while taking notes to properly produce staff copy projects
Floor Coordination
Provide excellent client service as the first line of contact with the client
Responsible for the organization and upkeep of various satellite copy rooms throughout an assigned work area. This includes the stocking of general supplies, delivery of paper, and basic daily maintenance of the copier(s) in that area
Responsible for the pick-up and delivery of all mail/parcels as well as all copy, print and scan projects that area assigned to the Copy Center
Reception
Work closely with the client's staff to ensure seamless day-to-day operations as the first line of contact with the client's visitors
Answer incoming telephone calls and direct call traffic to the proper person
Take accurate and complete messages for those employees who may be unavailable
Greet and announce visitors in a friendly and business-like manner
Maintain neatness and organization of reception desk and front closet areas with various administrative duties as outlined by the Site Manager
Qualifications:
High School Diploma or equivalent
Minimum of 1 year professional level work experience
Previous experience in a client service oriented field preferred
Strong technical acumen to work with Microsoft Office and other software as necessary
Willingness and ability to learn new skills
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time
The Compensation range for this role is up to 23.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
Communication Skills
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Emotional intelligence is a plus!
OTHER SKILLS and ABILITIES
Scope of Responsibilities
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
Opensity Solutions provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
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Opensity is an Equal Opportunity Employer.
We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.
Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.