Client Experience Supervisor

Skip To Job Description Ethos Veterinary Health is a network of hospitals providing specialty and emergency care for pets. Our ethos is simple: to provide the most advanced, innovative and compassionate veterinary care possible. It is the foundation of our organization and it continues to drive us forward in our mission to define the future of veterinary medicine. Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications. Client Experience Supervisor Austin, TX Full Time Client Services Experienced Share  Client Experience Supervisor$25 - $30/hr. | Austin Veterinary Emergency & Specialty | Austin, TXAt Austin Veterinary Emergency & Specialty (AVES), we have recently expanded—adding new doctors, enhancing our services, and growing our departments—now operating in our brand-new, state-of-the-art 45,000 sq. ft. hospital. As part of this continued growth, we’re hiring for multiple positions across departments. We’re seeking highly skilled, self-motivated, and team-oriented professionals who are passionate about delivering exceptional care in advanced veterinary medicine.Compensation$25 -$30/hr. based on experience Benefits:401(k) with matchingHealth, Dental, and Vision insuranceHealth Savings Account (HSA) / Flexible Spending Account (FSA)Life and Disability insurancePaid Time Off (PTO) and HolidaysEmployee Assistance Program and Discounts (including Pet Discount)Professional development and tuition assistanceUniform stipendRetirement planScheduleFull TimeDays: TBDJob DescriptionThe Client Experience Supervisor is responsible for providing daily leadership, coaching, and operational oversight for the Client Service Representatives. This position serves as a working supervisor who maintains a consistent presence within client-facing areas while ensuring exceptional client experiences throughout every stage of the patient visit.The Client Experience Supervisor promotes a culture of professionalism, teamwork, accountability, and compassionate service by serving as a resource for team members and collaborating closely with hospital leadership. This individual is responsible for coaching staff, coordinating workflow, supporting training and development, maintaining departmental resources, improving client experience, and ensuring adherence to hospital policies and Standard Operating Procedures (SOPs).The Client Experience Supervisor must possess exceptional communication, organizational, and problem-solving skills and be able to effectively balance operational responsibilities with leadership duties in a fast-paced emergency and specialty veterinary environment. This position requires a dependable, proactive leader who remains calm under pressure, effectively manages multiple priorities, and consistently demonstrates AVES' mission, vision, and values.ResponsibilitiesLeadershipSupervise and support Client Service Representatives during assigned shifts. Model professionalism, empathy, accountability, teamwork, and exceptional client service. Foster a positive work environment and reinforce hospital culture and values. Serve as a resource for workflow questions, complex client interactions, and operational concerns, escalating issues to the Client Experience Manager as needed. Client Experience & OperationsEnsure client-facing areas remain clean, organized, welcoming, and fully stocked. Monitor workflow to support efficient admissions, referrals, scheduling, communication, and discharges. Assist with staffing assignments, shift coverage, and daily task delegation. Monitor department performance metrics and identify opportunities to improve efficiency and client satisfaction. Resolve client concerns and support service recovery efforts. Staff DevelopmentCoach, mentor, and provide ongoing performance feedback to team members. Conduct one-on-one meetings, introductory evaluations, and assist...