Senior Product Manager

Senior Product Manager LocationNew York City, NYEmployment TypeFull timeLocation TypeOn-siteDepartmentProduct Compensation$190K – $260K • The base pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.About AssembledGreat customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.Product Management at Assembled articulates the most important problems to solve in a way that will delight customers and grow the business. To do this, you should expect to partner closely with support teams at the world's best brands – small and large – and regularly meet with prospects to paint the vision and learn about their problems and what resonates.In this role, you will work with the teams responsible for integrations, onboarding and customer analytics and reporting. These teams are building the foundational systems that ensure contact center data flows into Assembled accurately and completely, and that customers can derive clear, consistent insights from that data. A small sample of recently shipped work by these teams includes:An MCP server for natural language inquiries about Assembled dataNew dashboards on AI Support Agent efficacy, Copilot impact, and how AI and support team members are working together to solve customers' problemsA Chrome extension for support agent notifications and productive work trackingIntegrations with major telephony and contact platforms to unblock enterprise customers and availability-aware AI-to-human agent call handoffsMassive improvements in availability and consistency of metrics, through next generation data pipeline improvementsIn this role, you'll drive high-impact insights from our data platform foundation, own a seamless onboarding and activation experience for customers, and chart a path for scaling and deepening our integrations across the support ecosystem – with a clear strategy around where to build vs. partner.This is an onsite role based out of New York City with an in-office requirement of 5 days, Monday - Friday.Your day to day will include:Working directly with prospects and customers to deeply understand problems and needs and build together. Research, partner across functions, and analyze feedback and usage data to ensure what we're building solves problems across our customer base in delightful and impactful ways.Owning the AI-powered workforce setup and onboarding experience. The Integrations & Onboarding team ensures contact center data is accurate, timely, and complete, and that customers can quickly configure their workforce – queues, exclusions, agent states – without heavy manual lift. You'll drive the product vision for making that experience faster and smarter.Scaling and deepening our integrations platform. You'll shape the strategy for how Assembled integrates with the broader support ecosystem, working with a team that owns the underlying integrations framework and standardizes how integrations are built across the company. This means forming clear perspectives on where to build vs. partner and how to best serve enterprise customers.Empowering support leaders with data. The Data Infrastructure team owns the analytics...