Engineering Manager, Orders Platform

Engineering Manager, Orders Platform LocationNew York, NYEmployment TypeFull timeDepartmentEngineeringCompensation$245K – $290K • Offers EquityThe salary or hourly rate range may be inclusive of several levels that would be applicable to the position. Final salary or hourly rate will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary or hourly rate, not benefits or equity.🚀 Join the Future of Commerce with Whatnot!Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.💻 RoleThe Orders Platform team, within Whatnot’s Payments org, builds and operates the core infrastructure that powers order creation, payment processing, and order lifecycle management across the marketplace. As we continue to scale, we’re looking for an Engineering Manager to lead a team responsible for ensuring these mission-critical systems remain reliable, resilient, and highly scalable, enabling millions of transactions to move seamlessly from purchase through fulfillment.What you'll do:Lead and grow a team of engineers responsible for systems that support hundreds of millions of orders globally, from creation through post-fulfillment.Own building and operations for our global Orders Platform, a business-critical area at the center of buyer, seller, and internal operational workflows. Own the core order lifecycle across live and async channels, ensuring orders can be created, completed, and recovered reliably.Partner with senior engineers across Payments, Marketplace and Fraud teams on technical direction, staying close enough to challenge designs, make trade-offs, and keep the team focused on the right architecture.Drive reliability and scale across the architecture.Ensure customer experiences are amazing and helpful and maintain a high bar for correctness in recovery, refunds, cancellations, and terminal-state handling.Partner closely with CX, Seller, Marketing, Finance, Tax, and admin surface owners on the internal tooling and workflows that depend on Orders Platform.Maintain strong operating mechanisms for the team: planning, execution visibility, on-call, incident response, rollout discipline, and accountability for production behavior.We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of the New York hub.👋 YouIn addition to embodying our cultural principles, great candidates will also have:Strong experience in backend or platform engineering, along with experience managing engineering teams in fast-moving environments.A track record operating high-scale systems where reliability, correctness, and user trust matter.Experience with complex order, transaction, or workflow-heavy systems, including state machines, asynchronous processing, or distributed jobs.Strong technical judgment. You should be able to challenge designs, understand failure modes, and guide good engineering trade-offs.A high bar for...