Front Desk Supervisor

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Supervisor, you’re not just supervising daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency
• Manage special projects: Lead department initiatives or ad-hoc assignments

What It Takes to Make the Stay

Front Office Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

- Previous supervisory experience in Front Office within the hotel/leisure/retail sector 

- High level of IT proficiency 

- Experience of managing people and developing people 

- Excellent supervisory, interpersonal and communication skills 

- Accountable and resilient 

- Commitment to delivering a high level of customer service 

- Ability to work under pressure 

- Excellent grooming standards 

- Flexibility to respond to a variety of work situations 

- Ability to work on your own and as part of a team 

- Familiar with Property Management System: Opera

- A degree or diploma in Hotel Management or equivalent

- Strong commercial/business awareness and demonstration of sales capabilities 

- Calm, organized work ethic with the ability to prioritize and meet deadlines 

 

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.