Insurance Administrator (FTC)
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are seeking an organised, personable Insurance Administrator to join our team at Pride Referrals on a full-time basis to cover 12 months.
Pride Veterinary Centre is a multi-disciplinary veterinary referral centre that is the central small animal hospital for the Scarsdale Veterinary group, as well as offering referral services for other veterinary practices across the midlands and beyond. The practice offers specialist services in Anaesthesia, Diagnostic Imaging, Medicine, Surgery, Neurology, Oncology, Ophthalmology, Cardiology, Exotics and Dermatology. The hospital offers 24/7 veterinary care supported by our on-site ‘vets at night’ team and has a wide range of state-of-the-art equipment. We work closely with the University of Nottingham with students rotating through our referral services. Scarsdale Vets is part of the largest veterinary group in Europe, IVC Evidensia and is a key site within the groups UK activities.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Working Pattern
This is a 12 month Fixed Term Contract and working hours will be 37.5 hours per week, Monday – Friday between the Office opening hours of 8am and 5pm.Key Responsibilities
*Processing direct claim insurance requests for both first opinion and multidiscipline referral cases for small animals *Processing insurance claims after treatment *Monitoring claims through to settlement of the claim and liaising with multiple insurance companies, clients and other vet practices.You Might Be a Great Fit If..
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
* Excellent communication skills and a professional, welcoming manner * Experience in a customer-facing role, with a strong focus on service and attention to detail * The ability to manage multiple tasks effectively in a busy environment * A collaborative approach and willingness to support colleagues * A proactive attitude, with openness to feedback and learningHow We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
* A key client-facing role within a supportive and collaborative practice team * Clear career pathways with progression opportunities within client care and practice leadership roles * Ongoing learning and development supported by experienced colleagues and practice teams * A values-led culture focused on care, community and continuous improvementWhat We Offer Our Team
* 6.6 weeks' annual leave plus your birthday off * Increasing holiday allowance based on length of service * Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay * Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme * Learning and development opportunities via the inspiring vet care Academy * Pension scheme * Discounted veterinary care * Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailersWe’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are seeking an organised, personable Insurance Administrator to join our team at Pride Referrals on a full-time basis to cover 12 months.
Pride Veterinary Centre is a multi-disciplinary veterinary referral centre that is the central small animal hospital for the Scarsdale Veterinary group, as well as offering referral services for other veterinary practices across the midlands and beyond. The practice offers specialist services in Anaesthesia, Diagnostic Imaging, Medicine, Surgery, Neurology, Oncology, Ophthalmology, Cardiology, Exotics and Dermatology. The hospital offers 24/7 veterinary care supported by our on-site ‘vets at night’ team and has a wide range of state-of-the-art equipment. We work closely with the University of Nottingham with students rotating through our referral services. Scarsdale Vets is part of the largest veterinary group in Europe, IVC Evidensia and is a key site within the groups UK activities.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Working Pattern
This is a 12 month Fixed Term Contract and working hours will be 37.5 hours per week, Monday – Friday between the Office opening hours of 8am and 5pm.Key Responsibilities
*Processing direct claim insurance requests for both first opinion and multidiscipline referral cases for small animals *Processing insurance claims after treatment *Monitoring claims through to settlement of the claim and liaising with multiple insurance companies, clients and other vet practices.You Might Be a Great Fit If..
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
* Excellent communication skills and a professional, welcoming manner * Experience in a customer-facing role, with a strong focus on service and attention to detail * The ability to manage multiple tasks effectively in a busy environment * A collaborative approach and willingness to support colleagues * A proactive attitude, with openness to feedback and learningHow We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
* A key client-facing role within a supportive and collaborative practice team * Clear career pathways with progression opportunities within client care and practice leadership roles * Ongoing learning and development supported by experienced colleagues and practice teams * A values-led culture focused on care, community and continuous improvementWhat We Offer Our Team
* 6.6 weeks' annual leave plus your birthday off * Increasing holiday allowance based on length of service * Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay * Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme * Learning and development opportunities via the inspiring vet care Academy * Pension scheme * Discounted veterinary care * Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailersWe’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.