Client Success Coordinator (024-1205)

​​Looking for Philippines-based candidates

Job Role: Client Success Coordinator

Compensation range: $1,000 AUD - $1,200 AUD / Monthly

Engagement type: Independent Contractor Agreement

Work Schedule: This role is expected to require roughly 15-20 hours per week. As a contractor, you’ll have flexibility in how you manage your schedule, but availability for occasional collaboration during AU business hours is preferred.

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. You will be hired directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is: We design and deliver leadership and cultural change solutions that empower alignment, accountability, and cross functional collaboration for accelerated commercial results. 

Role Overview: The purpose of this role is to coordinate and execute the administration of client programs to ensure they are delivered to a high standard. You will provide critical administrative and operational support to facilitators and internal teams, ensuring they are fully equipped to deliver exceptional development experiences for clients.

Key Responsibilities: 

Coordinate and schedule client programs 

• Take responsibility for and execute the administration of all programs from point of Handover from the sales team, including client onboarding, scheduling and rescheduling if/when necessary, participant preparation
• Send program and session preparation to program participants on time and follow up to ensure completion by due date 
• Collate all administrative preparation for coaches to support 
• Partner with coaches to ensure client management and communication is professional, caring, comprehensive and efficient
• Maintain accuracy and completeness of program management software, ensuring records are up to date at all times, including Monday.com, Sharepoint etc 

Program Management Systems

• Ensure all program management platforms are up to date at all times with client and participant contact information, program delivery information, dates, venues, prework, attendance etc
• Action program tasks on time to maintain up to date records and WIP dashboard 

Client Onboarding

• Initiate professionally warm and timely contact with client stakeholder/s to schedule Program Success Meeting
• Conduct PSM to align on all upcoming logistics of each program 
• Onboard clients according to procedures in a timely, professional and cohesive way to ensure all participants experience a high level of service 
• Coach Support
• Work with coaches to ensure they are fully supported logistically to deliver on program outcomes 
• Ensure coaches are updated with any program changes in a timely manner 
• Update coaches with program and session preparation information 

Program and Event Support 

• Provide logistical support for program sessions and events 
• Coordinate room bookings, order catering, manage office supplies and order as required 
• Maintain supplies to ensure office and program needs are catered for in advance 
• Order DISC codes in advance to ensure no delays to program delivery 

Process Improvements 

• Identify and implement process and system improvements to increase efficiency and effectiveness of program delivery and support AI
• Proactively utilise AI to continually improve efficiencies and effectiveness in all responsibilities and the achievement of KPI’s. 
• Cultural Values 
• Practice the company’s 3 cultural values daily. 
• Our values are not statements that go stale on a wall, we practice them daily. 

Self Leading 

• Be responsible for your own state of being and the impact you have on others 
• Lead with a growth mindset by being open to new understanding and seeking new learning 
• Demonstrate awareness and compassion for different personalities, preferences and needs by listening and asking high quality questions 
• Understand your own communication and behavioural style so that you know what motivates and stresses you, how you react when challenged and what you need to return to a state of empowerment.

Brave Talking 

• Lead and participate in honest conversations with all team members when a challenge occurs without delay to support team trust, collaboration and accountability 
• Flex your communication and behavioural style to understand others’ perspectives, genuinely connect and strengthen trust
• Learn and be aware of what motivates and stresses your fellow team members’ to foster team trust and collaboration and to support another’s return to a state of empowerment if/when appropriate.

High Fiving 

• Openly celebrate small and big wins, and learnings from losses and mistakes
• Understand what’s important to you to be acknowledged and be prepared to share it if you’re not experiencing acknowledgement 
• Demonstrate appreciation of fellow team members’ work, achievements, learnings and role modelling of the team values. 

Requirements

Required Skills and Qualifications:

• Proven success in administrative roles and improving processes and systems for increased efficiency and effectiveness 
• Very strong attention to detail 
• Process driven 
• Proactive problem solver who thrives on staying two steps ahead 
• Confident in taking the lead in administration support 
• Professional, accurate and personable communication skills 
• Organised and clear-thinking 
• Strong systems literacy: Microsoft Office, CRMs, Project Management tools 
• Confident working remotely with a high level of ownership and integrity 

Work Arrangement & Expectations:

This is a remote role that may be set up as either an independent contractor engagement or via an Employer of Record (EOR), depending on client preferences and legal structure.

To ensure alignment and transparency, successful candidates will be expected to:

• Be available for meetings and collaboration during core [AEST or PHT] business hours
• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor” if not employed via EOR)