Director, Care & PACS Digital Services - Japan

Job Description Summary:

Job Title 
Director, Care and Public Affairs and Communication Services Digital Services, Japan 

Our Digital Transformation 

The Coca‑Cola Company is evolving into a more digital‑first, data‑driven enterprise to fuel sustainable growth, increase speed to market, and unlock new sources of value. Rapid advances in technology, data, and AI create a unique opportunity to accelerate the KO system’s next chapter of growth by reimagining our core competitive advantages. Building on a strong foundation of modernized infrastructure, global digital experiences, early data capabilities, and proven use cases, we are now shifting from early wins to scaled, end‑to‑end impact on growth, productivity, and efficiency. 

This next phase moves us from an analog world to a fully digitized one, powered by a digital growth engine that embeds data, technology, and AI into our most critical business domains. Success will require more than technology implementation, it demands a strategic transformation of core capabilities, a domain‑based, product‑centric operating model, and a cultural shift toward experimentation, data and technology fluency, and seamless partnership between business and digital teams. 

Role Overview 

The Director, Care and Public Affairs and Communication Services Digital Services, Japan plays a critical role in advancing Coca‑Cola’s digital transformation by delivering innovative, data‑driven solutions across customer care and public affairs and communication services. This role bridges digital capabilities with business priorities in Japan, ensuring that digital products and platforms enhance stakeholder engagement, strengthen brand reputation, and enable responsive, insight‑led decision making. 

Operating within a product‑centric digital model, this leader partners closely with business stakeholders, global digital teams, and regional leaders to translate transformation priorities into scalable digital solutions. The role focuses on embedding data, automation, and artificial intelligence into care and communications workflows, driving measurable improvements in customer experience, operational efficiency, and enterprise reputation management. 

This position requires strong cross‑functional collaboration, an ability to operate within a matrixed global environment, and a deep understanding of how digital capabilities can enable modern communication ecosystems and customer engagement strategies in a complex market like Japan. 

 

What You will do for us 

• Lead the design, development, and deployment of digital products supporting customer care and public affairs and communication services, aligned with enterprise digital transformation priorities 

• Translate business needs into digital solutions by partnering with commercial, public affairs, and communication teams to enable data‑driven engagement strategies 

• Embed data, analytics, and artificial intelligence into care and communication processes to enhance responsiveness, personalization, and insight generation 

• Drive adoption of digital platforms and tools, ensuring consistent usage and measurable business outcomes across stakeholder groups 

• Collaborate with global and regional digital teams to align Japan‑specific solutions with enterprise architecture, standards, and product strategies 

• Champion a product‑centric operating model by prioritizing user needs, continuous improvement, and measurable value delivery 

• Enable integration of customer feedback, social listening, and communication analytics into decision‑making frameworks 

• Identify opportunities to automate workflows and streamline operations to improve efficiency and reduce manual effort 

• Manage vendor and partner ecosystems to deliver high‑quality digital capabilities that align with enterprise standards 

• Support change management and capability building to increase digital fluency across care and communication teams 

Requirements and Qualifications 

• Bachelor’s degree in Information Technology, Business Administration, Communications, or a related field 

• 8+ years of experience in digital product management, digital transformation, or technology delivery within customer engagement or communications domains 

• Demonstrated experience delivering digital platforms or solutions that support customer care, public affairs, or communications functions 

• Strong understanding of data and analytics concepts, including the application of artificial intelligence and automation in business processes 

• Experience working in a product‑centric operating model, with a focus on user‑centric design and continuous delivery 

• Proven ability to partner with business stakeholders to translate strategic priorities into digital solutions with measurable outcomes 

• Experience operating in a global, matrixed organization with alignment to enterprise standards and governance 

• Strong communication and stakeholder engagement skills, with the ability to influence across functions and levels 

• Familiarity with regulatory, cultural, and market dynamics in Japan, particularly as they relate to communication and customer engagement 

• Demonstrated ability to manage external vendors and drive delivery accountability 

• Commitment to continuous learning, digital innovation, and building inclusive, collaborative environments 

Skills  

• Digital Product Management 

• Customer Experience Optimization 

• Public Affairs and Communications Technology 

• Data and Analytics Application 

• Artificial Intelligence and Automation 

• Stakeholder Engagement and Influence 

• Digital Transformation Execution 

• Vendor and Partner Management 

• Change Management and Adoption 

• Cross‑Functional Collaboration 

Skills:

Location(s):

Japan

City/Cities:

Tokyo

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

September 11, 2026

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.