Account Manager

LightAccount Manager LocationCopenhagen; LondonEmployment TypeFull timeLocation TypeOn-siteDepartmentGTMRetire the ERPLight exists to replace factory-era ERPs with software that feels alive. Our Smart Financial Platform gives modern, global companies superpowers - automated accounting, real-time reporting, and financial flows that move at the speed of the business.We build with our customers, ship fast, and obsess over craft. In a short time, Light has gone from idea to the operating core for leading companies like Lovable, Legora, and Fuse Energy.We're an early team defining a new software category. Think engineers who love debits and credits, designers who care about reconciliation states, and operators who treat finance as a product. If you're excited to modernise how companies run money, you're in the right place.Backed by world-class investors including Balderton and Atomico and advised by industry titans, we're building category-defining products with the freedom to ship ambitiously and own outcomes. Come help us make Light the global default for next-gen finance.About the RoleYou'll sit at the heart of our Customer function and work with our most important customers. You’ll make sure they understand the value Light brings them and drive renewals and upsell.Your customers are Financial Controllers, Finance Directors and CFOs at fast-growing multinational SaaS and tech companies. Senior, technical, time-poor. They expect you to keep up, to tell them straight when something won't work, and to make their team the hero.We’re a young company, and we’re just starting to renew contracts. In parallel, we’re deploying Agentic Customer Engineers who help our customers make the most of Light. While they re-design customer workflows and deploy agents, you’ll own the stakeholders, the adoption, and the commercial in this motion. There's no set playbook yet. You'll write it, and we'll help.Key ResponsibilitiesOwn existing customer relationships and drive adoption, renewal and upsellEnsure that Controllers, Finance Directors, and CFOs see the value Light bringsMake finance the hero - help them do their best work and get recognition for itPartner two-in-a-box with Agentic Customer Engineers to help customers make the most of Light and our suite of AI agentsSpot an engagement going sideways before the customer does, and fix itFeed what you learn back into the playbook the team is buildingExperience & Qualifications5+ years owning customers in account management, customer success, consulting, or a commercial delivery role - with outcomes you can point toYou hold your own with a CFO. You can talk multi-entity finance, ROI, and adoption without flinching, and you know when to push backYou've driven adoption and expansion, not just kept accounts warm and sent QBRsYou bring structure to messy, ambiguous engagements - clear plans, sharp prioritisation, and the judgement to know which details matterYou've owned accounts and driven outcomesYou use AI tools daily and have specific opinions on where they help and where they don'tFluent English; additional European languages a plusBonus #1: Finance or accounting backgroundBonus #2: Experience in a forward-deployed, solutions-led, or professional-services model focused on renewals and upsell, ideally in the context of AIYou'll probably struggle here ifYou need a big support team, a mature playbook, and a manager on call to operate - this is a founding role with limited scaffoldingYou can't give a concrete example of telling a senior customer "no" and making it stickYou love the status quo - this job is about change more than maintenanceYou've used ChatGPT once and weren't impressed - we go all in on AI at LightThe good stuffIn addition to being part of a great team and working in a really fun and innovative environment, we offer:💸 A competitive salary + potential stock options🏝 Generous package of paid annual leave + public holidays🥳 Regular socials and company off-sites (last time was in...