Lounge Agent

Overview

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” 

 

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.  

 

Job Summary

The Lounge Agent will take care of the operations related to the reception of passengers, the arrivals of flights, and the check-in process at the lounge.

 

Your activities

• Provide to the passengers an exceptional level of customer service at all times
• Greet passengers as they enter the Lounge and introduce them to all aspects of the Lounge product, advising them of all available services and offering assistance where required to maintain customer loyalty
• Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations, so that service standards are met and maintained
• Assist operational staff in a proactive manner, to ensure passenger needs are met by undertaking seat changes, issuing of boarding cards, check-in of transit passengers, and reservation changes
• Keep all passengers in the lounge informed regarding their flight departure and any other information pertaining to their flight
• Responsible to restock shelves and coolers
• Ensure deployment of the Corporate QHSE Manual
• Answer phone calls and other duties assigned as directed by the Lounge Supervisor
• Follow training and rules, apply correct procedures and use personal protective equipment as instructed
• Only perform tasks for which they are trained for. If in doubt, colleagues shall stop the action and seek advice from the Duty Manager
• Share personal Health & Safety, Environment knowledge with others
• Report any incident, near miss, unsafe act or condition according to this manual. In case of doubt stop the task and consult superior for guidance
• Perform duties conscientiously, without putting themselves, others, or the environment at risk
• Any other duties associated with the job classification
• Comply with the responsibilities detailed in the station's QHSE Management System Manual and the manuals under your responsibility and management, ensuring compliance with the requirements in accordance with ISO 9001, ISO 14001, ISO 45001 and ISAGO standard

Your profile

• CXC O'Level Passes including Math and English
• Minimum of two (2) years' experience in a hospitality or service-oriented environment, preferably in the hotel, restaurant, or aviation industry.
• Passionate about customer service 
• Experience as a passenger agent or equivalent experience in aviation field is an asset.
• Excellent communication skills (written and verbal) in country specific language
• Additional languages desirable
• Commitment to continuous improvement
• Self motivated and able to work independently
• Attentive to detail and numerate
• Ability to follow processes and procedures and apply flexible approach when required
• Willingness to work in inclement weather
• Flexible to work on various shifts (days, evening, nights, weekends, and holidays)

What we offer

• Excellent workplace environment
• Excellent growth opportunities
• Health Insurance
• Uniforms

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

Visit our website at https://careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!