Office Services/Production Lead

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The Office Services / Production Lead serves as a critical operational leader within the site team and is an ideal stepping stone toward a Site Supervisor role. We are looking for a customer focused individual who wants to stay and grow with us. This position provides hands-on leadership, oversight of day-to-day office services operations, and coordination of production, mail, facilities, reception, and client support activities. The Production Lead acts as a subject matter expert, trusted client resource, and team lead, helping ensure service excellence while developing the leadership, decision-making, and operational skills necessary for future supervisory responsibilities.

The ideal candidate leads by example, demonstrates a strong commitment to client service, maintains operational excellence, and supports team members through coaching, coordination, and quality assurance. This role requires the ability to work independently, manage competing priorities, and drive consistent execution of best practices and service standards. Flexibility with schedule and ability to do overtime is key.

Location: San Francisco
Pay: 31.25

Schedule: Monday-Friday (8:30-5:30pm)

Key Responsibilities

Operational Leadership & Team Support

• Serve as the primary point of coordination for daily office services and production activities.
• Delegate and prioritize production tasks across service specialists to ensure timely completion of client requests.
• Provide guidance, training, and support to team members while promoting accountability and service excellence.
• Assist in resolving operational challenges, service interruptions, and escalated client concerns.
• Support Site Supervisors and management with workflow coordination, reporting, and process improvements.
• Model professional behavior and uphold all organizational standards, policies, and service expectations.

Client Service Excellence

• Deliver exceptional customer service while acting as a trusted resource for clients and colleagues.
• Proactively communicate project status, deadlines, challenges, and resolutions.
• Ensure all client requests are completed accurately, professionally, and within established service levels.
• Respond promptly to inquiries and provide solutions-oriented support with a positive, "can-do" attitude.
• Build strong working relationships while maintaining a high level of professionalism and responsiveness.

Production & Document Services

• Coordinate and perform copy, print, scanning, binding, and finishing services.
• Review project instructions and ensure all deliverables meet quality standards and client specifications.
• Calculate production requirements and labor estimates for projects.
• Conduct quality control checks to ensure accuracy and consistency before delivery.
• Monitor production workflows and adjust resources to meet deadlines and service expectations.

Mail, Shipping & Distribution Services

• Oversee incoming and outgoing mail, shipping, courier, and package distribution activities.
• Ensure timely processing and delivery of parcels, messenger services, and overnight shipments.
• Maintain knowledge of postal regulations and shipping procedures.
• Investigate and resolve delivery issues, damaged packages, and other service-related concerns.

Floor Coordination & Facilities Support

• Support office operations through inventory management, supply distribution, and satellite copy room oversight.
• Coordinate office moves, furniture relocations, and facilities-related requests.
• Act as a liaison between clients, facilities teams, and building management.
• Assist with maintenance requests and ensure facility issues are communicated and addressed promptly.

Reception & Front-of-House Support

• Provide professional reception coverage as needed.
• Greet visitors and guests in a welcoming and professional manner.
• Answer and direct calls, take accurate messages, and maintain reception area organization.
• Serve as an ambassador for both the client and organization through positive first impressions.

Administrative & Compliance Responsibilities

• Accurately track production volumes, billable activities, charges, logs, and operational metrics.
• Maintain documentation and reporting related to service delivery and operational performance.
• Ensure adherence to established operating procedures, best practices, and quality standards.
• Support continuous improvement initiatives and contribute ideas to enhance efficiency and client satisfaction.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 1-3 years of professional experience in office services, production services, copy/print operations, facilities, hospitality, records, or related service environment.
• Previous experience leading projects, coordinating workflows, or providing informal team leadership strongly preferred.
• Prior experience in a client-facing environment with a strong customer service focus.
• Working knowledge of Microsoft Office applications, including Outlook, Word, and Excel.
• Tech savvy a plus

Skills & Competencies

• Demonstrated leadership potential and desire to advance into a Site Supervisor role.
• Strong organizational, prioritization, and time management skills.
• Excellent verbal and written communication abilities.
• Ability to effectively coordinate multiple projects and deadlines simultaneously.
• Strong attention to detail and commitment to quality.
• Problem-solving mindset with the ability to make sound decisions independently.
• Ability to adapt quickly to changing priorities and business needs.
• Professional demeanor with exceptional client relationship skills.
• Outstanding customer service and communication skills.

Physical Requirements

• Ability to frequently stand, walk, bend, kneel, lift, and carry materials throughout the workday.
• Ability to lift and move up to 40 pounds regularly.

The Compensation range for this role is up to 31.25 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is an Equal Opportunity Employer. 

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. 

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. 

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.