Senior Customer Account Manager - External Business

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role Reporting into the Customer Account Lead, the Senior Customer Account Portfolio Manager will lead a significant portion of our business within a designated customer organisation and be responsible for growing our existing footprint externally across adjacent industries, for identifying and onboarding new customers in order to grow our existing footprint, as well as lead and own this business once acquired. The role holder will own customer engagements end-to-end from opportunity identification and sales through to onboarding and delivery, managing commercial performance and responsible for the P&L. They are accountable for delivering new business growth, revenue and associated profitability targets across new and existing customer accounts. The individual will cultivate trusted C Suite relationships externally outside of the Vodafone ecosystem, understanding strategic customer priorities, and driving market expansion and portfolio growth. Working closely with service line leads and the Customer Account Lead (CAL), the role is central to building integrated delivery teams and embedding effective governance that create long-term value and sustainable growth over a 12–24 month horizon. Supported by the sales team, the role holder will spearhead market entry and subsequent account growth through deep understanding of the customer’s priorities and growth agenda. ## What you’ll do Business development & Market expansion • Proactively identify, qualify and pursue new customer opportunities within assigned markets and industries • Build & manage a robust new business pipeline, from initial engagement through contract signature • Lead customer engagement through early shaping conversations, solutions design and commercial negotiation • Own customer onboarding from contract signature through early life support, ensuring a smooth transition into BAU. Customer Relationship Management • Develop a deep understanding of the customers’ business objectives, priorities and leadership agenda to shape relevant solutions • Partner with customers to co-create solutions and shape deals that address their business challenges and growth ambitions, whilst positioning VOIS competitively in the market to win work versus the competition • Establish and develop trusted C-suite and senior stakeholder relationships from first engagement, building credibility as a strategic partner • Build long-standing, strategic relationships that support retention and expansion post-onboarding Account Management • Manages a P&L view at contract level across VOIS throughout full deal lifecycle, accountable for revenue performance, margin & growth • Support the CAL in shaping the overall account direction, governance and delivering strategic priorities • Translate account strategy into a clear roadmap to drive footprint expansion and grow our book of business • Bring together...