As part of a client-facing Professional Services team, the Senior Consultant provides dedicated support to one or more strategic clients implementing Commercial Loan Servicing. In this role, you will:
- Works individually or within a team on technology business consulting projects to meet specific client requirements.
- Defines product scope, objectives and requirements. Define specifications and data models for product development and testing.
- Gather, refine, and document business and technical requirements for software modifications, custom enhancements, and system-to-system integrations.
- Create and maintain comprehensive documentation, including business requirements, process flows, and procedural guides.
- Collaborate closely with technical analysts and developers to translate requirements into functional designs and accurate development estimates.
- Develop detailed test plans and test cases to validate that application changes meet business needs and maintain system integrity.
- Conduct various testing, including system, integration, readiness, and user acceptance testing (UAT), to ensure quality and functionality.
- Provide ongoing support to developers throughout the development lifecycle, clarifying requirements and resolving issues as needed. Assist clients during their testing efforts, offering guidance and troubleshooting to ensure successful validation and adoption.