Operations Manager, Product Introduction & Operational Excellence
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
This position is accountable for managing implementation strategy, resource coordination, stakeholder engagement, issue resolution, process optimization, and customer satisfaction throughout the project lifecycle. The role drives standardization, scalability, and continuous improvement across implementation processes while ensuring alignment with organizational objectives, revenue goals, and customer outcomes.
Working across AMS, EMEA, and APJI regions, the Operations Manager, Product Introduction & Operational Excellence partners with cross-functional stakeholders to implement new products, services, programs, and process enhancements. Responsibilities include overseeing operational program and project deployments, supporting end-user training and documentation, monitoring project performance, communicating status and risks, and ensuring projects are delivered on time, within scope, and to established quality standards. This is a remote role with up to 25% travel requirements
Key Responsibilities:
Implementation & Deployment Leadership
- Lead the planning, coordination, and execution of new products, service implementations, enterprise solution deployments, and complex customer projects.
- Develop implementation strategies, operational readiness plans, governance frameworks, and scalable deployment models to support successful internal and external customer adoption and long-term sustainment.
- Establish implementation standards, best practices, and repeatable processes across global regions.
Project Execution & Operational Delivery
- Manage high-complexity projects involving multiple sites, technologies, service lines, and stakeholder groups.
- Ensure delivery aligns with project timelines, customer expectations, quality standards, and business objectives.
Cross-Functional Collaboration & Resource Coordination
- Partner with Product Management, Sales, Clinical Services, Professional Services, Applications, Education, Engineering, Service, Project Management, Customer Success, and customer stakeholders to ensure successful implementation outcomes.
- Coordinate resources to support seamless solution deployment and adoption.
- Lead stakeholder meetings, and status communications to ensure transparency and alignment.
Operational Excellence & Continuous Improvement
- Drive process standardization, operational efficiency, compliance, and continuous improvement initiatives across implementation activities.
- Identify opportunities to improve scalability, internal customer experience, and implementation success rates globally.
Financial & Business Performance
- Support forecasting, business planning, and strategic growth initiatives.
Customer & Stakeholder Engagement
- Establish clear expectations regarding scope, timelines, deliverables, responsibilities, and dependencies.
- Foster strong relationships with internal and external stakeholders while proactively identifying and mitigating risks to customer success.
Leadership & Influence
- Provide indirect leadership across implementation and operational initiatives through collaboration, influence, and accountability.
- Drive alignment among global teams and stakeholders without direct authority.
- Support organizational change management, adoption activities, and the development of implementation best practices.
Core Values Alignment
This role supports the strategic priorities and financial goals of Varian/Siemens
Healthineers by embodying the five core values:
- Listen First – Understand and anticipate customer needs.
- Win Together – Collaborate across teams to drive success.
- Learn Passionately – Embrace innovation and continuous learning.
- Step Boldly – Take initiative and lead with confidence.
- Own It – Demonstrate accountability and follow-through.
Qualifications:
Required
- Bachelor's degree or equivalent experience.
- 5+ years of experience in oncology operations management, implementation management, project management, or customer delivery.
- Demonstrated experience leading enterprise-scale implementations or complex customer projects.
- Proven ability to lead cross-functional initiatives in a matrixed environment.
Preferred
- Experience within healthcare, medical technology, oncology, radiation therapy, software, or healthcare IT environments.
- Experience supporting global organizations and multinational customers.
- Familiarity with Salesforce, SAP, Microsoft 365, Power BI, and project management platforms.
Skills & Competencies
- Strategic Thinking and Business Insight
- Product Launch, Operational Readiness, and Customer Implementation Leadership
- Cross-Functional Collaboration
- Stakeholder Management and Relationship Building
- Project Execution, Risk Mitigation, and Escalation Management
- Change Management and Organizational Adoption
- Process Improvement and Operational Excellence
- Customer Success Focus
Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
To find out more about Siemens Healthineers businesses, please visit our company page here.
The base pay range for this position is:
$128,490 - $176,671Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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