Delivery Associate Director

Req ID: 385029 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Delivery Associate Director to join our team in Arlington (REMOTE), Virginia (US-VA), United States (US).

Job Summary:

The Quality Manager/PMO Lead is responsible for overseeing the quality assurance and project management office functions within the Contract Program Management framework, ensuring that all services align with agreed-upon terms, performance and deliverable requirements, and Key Performance indicators (KPIs) to optimize service delivery and mitigate risks. This role involves working with the Service Delivery Team Leads to develop and maintain KPI tracking dashboards and performance monitoring tools to regularly assess service delivery, identify areas for improvement, and drive continuous enhancement in customer satisfaction. The Quality Manager/PMO Lead conduct compliance auditing, lead risk and issue assessments, conduct causal analysis and work with teams leads to develop and implement risk mitigation and corrective action plans to adhere to contractual obligations, laws, regulations, and internal policies, while using project portfolio management techniques to align team performance with customer goals. By fostering a culture of accountability through continuous improvement methodologies, this role ensures structured contract execution, proactive issue resolution, and effective resource management to support seamless communication and financial oversight between the Contractor and client.

Job Duties:

• KPI tracking dashboards
• Performance monitoring tools
• Risk mitigation frameworks
• Compliance auditing software
• Project portfolio management
• Continuous improvement methodologies

Basic Qualifications:

• Master's degree or equivalent number of years’ experience in IT, Computer Science, Information Systems, Business Management. 
  • One-and-one- half (1.5) years of additional experience can substitute for one (1) year of a typical degree program. 
• Minimum 10 years of experience providing Quality/Portfolio Management oversight in support of work described above, and compliance with industry best practices.
• Ability to obtain/maintain a Public Trust Clearance 

NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $104,558 - $242,031. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.