Vice President: Customer Value Delivery

Please note this role is based in Sunninghill, Johannesburg*

The Vice President: Delivery Services is responsible for owning and leading Syspro’s global professional services delivery capability, ensuring consistent, high‑quality, and commercially sound execution of all delivery engagements worldwide. The role designs and governs a scalable, repeatable delivery operating model anchored in South Africa, enabling predictable delivery outcomes, strong margins, and future‑ready ways of working. It holds end‑to‑end accountability for delivery performance, workforce capacity, governance, and financial outcomes across all regions. Ultimately, this role ensures SYSPRO’s delivery engine operates with discipline, efficiency, and alignment to enterprise strategy while continuously evolving to support productised, AI‑enabled services.

Requirements

Minimum Level of Education  

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Business Administration, or a related field

 

Beneficial Qualifications  

• MBA or Master’s degree in a relevant discipline 
• PMP, PgMP, or Prince2 Practitioner certification
• ITIL Foundation or higher certification
• Lean Six Sigma Green/Black Belt
• Relevant ERP vendor certification (e.g., SYSPRO, SAP, Oracle)

Minimum Experience

• 15+ years of progressive experience in Professional Services, Consulting, or Delivery Operations within an ERP, enterprise software, or technology services organisation
• 8+ years in senior leadership roles (Director / VP level) with direct P&L ownership for a services business of meaningful scale
• Demonstrated track record of building and scaling global delivery organisations across multiple geographies, including establishing nearshore/offshore delivery centres
• Experience leading delivery transformation from project-based to packaged/managed-service and productised commercial models
• Proven ability to manage large, complex ERP implementation programmes with multi-million-dollar budgets

Responsibilities

• Own and lead the global professional services delivery operation, ensuring consistent, high‑quality execution of packaged and complex implementation engagements across all regions.
• Establish and scale a cost‑effective, high‑performing delivery capability based in South Africa as a global centre of delivery excellence.
• Design, implement, and govern the global delivery operating model, including regional delivery hubs, centres of excellence, partner delivery enablement, and shared services structures.
• Define and enforce a unified delivery methodology with clear stage‑gate governance, quality controls, risk‑management processes, and escalation protocols.
• Serve as the executive escalation point for critical delivery risks, programme failures, customer issues, and commercial disputes, ensuring rapid resolution and minimal business impact.
• Ensure compliance with contractual obligations, data‑governance standards, and regional regulatory requirements across all delivery engagements.
• Lead global resource and workforce planning by driving demand forecasting, capacity modelling, utilisation management, and skills‑mix optimisation across direct and partner delivery teams.
• Build and maintain a scalable resourcing model that supports both repeatable, productised services and more complex, bespoke delivery programmes.
• Lead, mentor, and develop a high‑performing global delivery leadership team, with clear performance expectations, succession planning, and career development pathways.
• Own and manage professional services commercial performance by defining portfolio economics, pricing governance, margin targets, and cost‑to‑serve models.
• Participate in deal‑desk reviews for large, complex engagements to ensure delivery feasibility, pricing discipline, and margin protection.
• Drive the transition from project‑based delivery models to recurring, packaged, and productised service offerings aligned to SYSPRO’s transformation strategy.
• Continuously improve delivery cost efficiency through process standardisation, automation, and leverage of the South Africa delivery hub.
• Establish real‑time operational and financial insight through dashboards and reporting frameworks covering project health, backlog, revenue recognition, and profitability.
• Deliver accurate forecasting, monthly business reviews, and executive‑level reporting to support strategic planning and investment decisions.
• Champion continuous improvement through delivery retrospectives, lessons‑learned practices, tooling investments, and operational enablement initiatives.
• Lead the development of delivery playbooks, accelerators, and standardised delivery blueprints that enable scalable, repeatable execution.
• Collaborate closely with Sales, Product, Customer Success, Engineering, Finance, and HR to ensure seamless pre‑sales‑to‑delivery handovers, scope integrity, and alignment with product roadmaps and commercial commitments.
• Govern the professional services operating model end‑to‑end, ensuring it evolves in line with market demand, product maturity, and corporate strategy.
• Act as a senior internal and external delivery leader, engaging with customers, partners, and industry stakeholders to represent SYSPRO’s delivery capability credibly and consistently.

Special Skills and Knowledge

• Deep expertise in Professional Services delivery methodologies, project/programme management, and governance frameworks
• Strong financial acumen: services P&L management, pricing strategy, margin optimisation, and revenue recognition
• Expertise in resource and capacity planning, demand forecasting, and workforce management at scale
• Excellent executive communication and stakeholder management; ability to influence at board and C-suite level
• Data-driven decision making with experience using PSA platforms, BI/analytics tools, and delivery dashboards
• Strong commercial and negotiation skills for complex deal structuring and partner engagement
• Change leadership capability to drive cultural and operational transformation across a global organisation
• Knowledge of ERP ecosystems, cloud delivery models, and enterprise digital transformation trends

Benefits

• 25 annual leave days
• 30 days paid sick leave over 3-year cycle
• Hybrid working environment (2 - 3 office days as determined by the function/ manager)
• Pension
• Medical aid
• Life insurance
• Group income protection
• Bonus
• Maternity: 6 months at half pay
• Paternity: 2 weeks full pay