Accident Management Coordinator

Skip to main contentEnglishSign InAccident Management Coordinator page is loadedAccident Management CoordinatorApplylocationsMount Laurel, NJ (US)time typeFull timeposted onPosted 30+ Days Agojob requisition idR0055672Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.JOB INPUTSCommunicates with Fleet Managers to approve or deny accident repairs.Reviews high cost repairs with Fleet Management and service providers.Reviews and issues purchase orders to National Account providers and independent shops.Monitors repair progress and expedites as appropriate.Builds reports to monitor vehicle activity.Perform all other duties and special projects as assigned.Education and/or Training:Bachelor’s degree in a related field or equivalent work experienceASE Certifications or iCar Certifications a plus but not required.Additional education, certifications, or other distinctions are a plusProficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)Relevant Work Experience:1-3 years’ body shop experience preferredSome auto/truck body repair expertise is preferred.Planning/Organizing/Managerial Knowledge: Knowledgeable of Holman’s fleet management programsAbility to work independently and as part of a groupStrong organization, critical thinking, and problem-solving skills; attention to detail requiredExcellent time management skills, with a proven ability to meet deadlinesAbility to prioritize tasksAbility to function well in a high-paced work environmentUnderstands the key business drivers; uses this knowledge in own work.  Expands fundamental knowledge in own function and broadens skillsApplies expertise to improve efficiency and accomplish objectives within own area of responsibilitySolves a range of problems in straightforward situations; analyzes possible solutions and assesses each using standard proceduresDecisions are guided by policies and procedures; receives moderate guidance and oversight from managerCommunicating & Influencing Skills:Strong verbal and written communication skillsStrong interpersonal and customer service skillsInterprets customer needs and assesses requirementsResponds to non-standard requests from customers; investigates with assistance from others as neededOutputs:Vehicle repairs are followed up on consistently and in a timely manner.Communication with the fleet managers and body shops is frequent and informative.Best judgment is used to negotiate better pricing and/or make approvals on behalf of the customer.Communication is timely with total losses and all other exceptions.Vehicle repairs are done as quickly and cost-effectively as possible to reduce downtime and expense.#LI-MG1INDCSAt Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted...