Account Director

Back to jobsAccount DirectorSeattle, WAApplyLevelTen Energy is on a mission to accelerate the energy transition. We run the world’s largest clean energy marketplace, connecting buyers and sellers, and enabling them to get deals done faster with cutting-edge market intelligence reports and software, and transaction tools. Since being founded in 2016, LevelTen’s platform has facilitated over $30+ billion in clean energy transactions.   Join us on a mission that matters. As Account Director you are a player-coach at the heart of LevelTen’s customer engagement function. You will lead a two-person team, while personally owning relationships with some of LevelTen’s most strategic North American and Global accounts. Your book spans all customer segments: developers, corporate buyers, utility buyers, advisors, and data center hyperscalers. Reporting to the Senior Director, Account Management – North America, you will drive retention and marketplace activation across your assigned book, set a high bar for account management craft, and serve as a senior customer voice within the organization. This is a role for someone who thrives in the details of complex customer relationships and also knows how to elevate a team. You will carry real accounts, run real renewal conversations, and coach others to do the same — all while helping LevelTen’s marketplace grow through deeper, more active customer engagement. Duties and Responsibilities Own a portfolio of strategic North American and Global accounts Serve as the primary relationship owner for a named set of LevelTen’s most strategic accounts — spanning developers, corporate and utility buyers, advisors, and data center hyperscalers. Drive subscription renewals and net retention within your direct portfolio; surface churn risk early and lead save plays. Build and maintain senior-level relationships; be a credible voice on the clean energy market, LevelTen’s products, and the marketplace opportunity with C-suite and VP-level stakeholders. Increase marketplace engagement within your accounts: project submissions, buy-side RFPs, survey responses, and transactions that generate success fee revenue. Lead and develop a high-performing team Manage two direct reports, providing day-to-day coaching, feedback, and career development tailored to each person's level. Apply consistent account management playbooks, QBR cadence, and customer health-scoring practices across the team’s book of business. Maintain Salesforce hygiene and accurate renewal forecasting across your team’s accounts. Develop team members and help them build the skills to manage increasingly complex accounts. Drive renewal and net retention outcomes across the team Drive marketplace engagement across the team’s customer base Operate cross-functionally within Customer Engagement Partner with North American Sales leadership on clean new-business-to-AM handoffs and coordinated account expansion. Partner with Sales Operations on Salesforce hygiene, reporting, and enablement. Represent the voice of your customer segments to Product, Marketing, and the broader Customer Engagement leadership team Qualifications 6–12 years of professional work experience, with 4+ years in a relevant clean energy, utility, or related industry field. Bachelor’s degree required. Proven track record owning complex customer relationships, driving renewals, and delivering net retention outcomes. Experience managing or mentoring account managers; ability to coach others on account management craft without losing personal effectiveness as a customer-facing professional. Salesforce fluency — confident with account planning, pipeline hygiene, renewal forecasting, and health-score management. Strong command of Customer Success methodology — health scoring, QBRs, segmentation, NRR motions, and structured customer journeys. Experience renewing or managing accounts for a data subscription or SaaS data product. Excellent customer-facing presence and executive...