Facilities Assistant

Skip to main contentBack to all jobsFacilities AssistantLondonFull-timePermanent employeeApply for this jobAbout the jobFlatpay is one of Europe's fastest-growing fintech companies and we've recently launched in the UK.Role DetailsRole: Facilities AssistantLocation: 5 days a week – London, White CityAbout the RoleOur Facilities team sits at the heart of our London office. We make sure everything runs smoothly so our teams can focus on growing the business. As a Facilities Assistant, you'll play a key role in creating a workplace where people feel welcomed, supported, and set up for success. This is a hands-on, varied role where no two days are the same. You'll work closely with our Facilities Manager, juggle different priorities, solve problems quickly, and interact with colleagues across the business every day. Please note this is an entry level role and we welcome applications looking to begin or develop their career in this field.ResponsibilitiesCreating a safe, welcoming, and well-organised workspaceSetting up desks, laptops, monitors, and starter kits for new joinersSupporting onboarding to give new employees a great first-day experienceOrdering and managing office supplies, snacks, drinks, and merchandiseCoordinating with suppliers, couriers, warehouse teams, and contractorsManaging and responding to internal helpdesk ticketsSupporting office moves, restacking, and space reconfigurationsKeeping track of IT equipment, phones, and marketing materialsAssisting with admin tasks such as parking, mileage tracking, and DocuSign requestsHandling ad-hoc tasks and light maintenance to keep the office looking its bestSkills & AttributesOrganised and dependableProactive, with a 'happy to chip in' attitudeCalm under pressure when things get busyComfortable using Google Workspace, Excel, email, and basic systemsConfident setting up simple IT equipment (monitors, keyboards, docking stations)Strong attitude, reliability, and willingness to learnOur ValuesAt Flatpay, how we work matters as much as what we achieve.Happy Humans — We bring energy to our work and create teams people enjoy being part of.No Assholes — We perform at a high level while treating colleagues and customers with respect.It's Our Business, Own It — Everyone takes responsibility and manages their work like it's their own business.Start With No — We challenge ideas, think commercially and focus on what truly creates value.Sky-High Ambitions — We set bold goals and expect people to keep raising the bar.The Best Argument Wins — Titles don't decide outcomes. We debate openly to reach the best decisions.Background & RequirementsExperience in a facilities, office support, or similar hands-on operations role (not required for the right candidate)Fluent in EnglishRight to work in the UK (visa sponsorship is not available for this role)Hiring ProcessApplication Review — Our Talent Team reviews your CV to assess experience and potential fit.Talent Team Call (20–30 minutes) — A conversation to understand your background and discuss what motivates you.1:1 Microsoft Teams interview with ManagerOffer — Successful candidates receive a fast turnaround to offer.About usWelcome to Flatpay!Flatpay is not just another payment solution; we are dedicated to innovating the market for payment solutions and financial services in the SME segment with our customer-centric and transparent services. Today, we are one of the fastest-growing fintech companies out of the Nordics - and Denmark's fastest unicorn! Flatpay is more than just work. We believe in fostering a vibrant and fun work culture where our ambitious colleagues can thrive. As part of our team, you will be one of +2.000 passionate colleagues dedicated to making a difference in the world of payments.What sets Flatpay apart is our dedication. We continuously strive to stay ahead of the curve, adapting our solutions to meet our client's evolving needs. Let's shape the future of merchants together!Apply for this job