Officer, Prime Brokerage Client Service Analyst

Single PositionExplore a Career With UsView All JobsHybridOfficer, Prime Brokerage Client Service AnalystKOWLOON, Hong Kong No longer accepting applications.Job ID26977080Date posted07/05/2026DepartmentOperations - Transaction ServicesJob Background/contextPrime Brokerage Client Service sits within Citi Market Operations supporting the Prime Brokerage Business and is part of the overall Prime Finance Middle Office unit. The primary role is the responsibility of managing a number of the Prime Brokerage hedge fund clients.  The successful candidate will be the main point of contact for all operational queries for that hedge fund client base and they will interact closely with clients/administrators and internally across the Business, Middle Office and Operations.Responsible for providing high service level operational client support for high focus Prime Brokerage clients as well as supporting the team manager in project work and ad-hoc requests assigned the team. The primary role will incorporate all aspects of Equity and Fixed Income Prime Brokerage operational client service – covering trade handling, free cash movements, fails management and client account queries.This is a client-focused role with large volumes and quick turnarounds with an increasing focus on providing innovative value add services to increase the client experience, potential business revenue whilst reducing Manual Touchpoints (MTP’s) and driving operational efficiency.Key ResponsibilitiesThe successful candidate will carrying out the below BAU (Business As Usual) tasks.Main point of contact for client/administrator operational queriesTrade handling across equity and fixed income PB, including trade capture, trade kick-outs, broker mapping and connectivity issue resolution with clients/administratorsManagement of client trade activity, liaising with settlements and clients to resolve any issuesManagement of client cash activity, authorisations, reporting and query resolutionReview client cash balances / portfolios for operational issuesDocumentation and publication of MIS where requiredCompletion of all daily processes and controls including ad-hoc tasks that may be assigned.Driving initiatives to reduce Manual Touch Points (MTP’s) for local and global team.Helping to maintain a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basisHelping to develop an effective control framework that fully meets audit, compliance and regulatory requirements; delivery of periodic presentations to external regulators as required.Contribute to the creation of an infrastructure and tool set that will effectively manage risk and service our clients to a high standard.Development ValueClient service skills development and exposure to clients/business.Develop an in depth knowledge of the products, markets and processes being supportedExposure to products supported by the Prime Finance Middle Office.Fully proficient in the use of technology within own department.Enhancing communication and organisational skills. Meeting targets set within the group and interacting with a wide spectrum of people to achieve these skills.Self motivation, flexibility and a strong desire to succeed will bring a recognised and rewarded careerKnowledge/ExperienceClient service experience essentialUnderstanding of life-cycle of trade processing for significant product type (Equity / Fixed Income / Derivatives). Includes trade capture, settlements and reconciliations for the Equity and Fixed Income Prime Brokerage area.Understanding of settlement principles and practices.Work experience in the Financial Services Industry is a benefit.Displays a well-developed ability to schedule work and understand relative priorities.Building positive working relationships and working with team members to understand the root cause of an issue in a timely and effective manner.Skills/CompetenciesComputer literate - Ability to quickly grasp...