Mortgage Business Manager

Overview

MORTGAGE BUSINESS MANAGER

 

WHAT IS THE OPPORTUNITY?The Mortgage Business Manager is a critical partner to the SVP, Strategy and Transformation Manager, supporting strategic planning, leadership coordination, executive communications, and the overall operational rhythm of the division. This is a highly visible, hands-on role ideal for a detail-oriented, self-starter who excels at translating complexity into clarity, managing competing priorities, and driving cross-functional alignment behind the scenes. The Mortgage Business Manager is a fast learner, capable of understanding and simplifying complex business concepts, and synthesizing a range of qualitative and quantitative inputs into clear recommendations and strategic materials tailored to a variety of stakeholders.

 

WHAT WILL YOU DO?

• Assist in the development and execution of division reviews.
• Compile and distill inputs from data analysis, stakeholder interviews, project updates, and team feedback into a common point of view to inform decision making.
• Organize and facilitate leadership cadences, executive meetings, and strategy offsites — including content development, action tracking, and follow through.
• Prepare board-level materials, executive level presentations, and internal/ external communications that clearly articulate strategy, performance, and decisions.
• Take complex, technical, or ambiguous content and translate it into simple, compelling messaging appropriate for various audiences — from front-line staff to board members.
• Create agendas, pre-read materials, and meeting summaries; document action items and ensure timely follow-up.
• Support financial and headcount planning, business reporting, and budget tracking in partnership with Finance and HR teams.
• Maintain accurate, organized repositories of operational documents, strategy decks, and leadership materials.
• Learn quickly and develop a working knowledge of complex business structures, products, and regulatory requirements within mortgage banking.
• Coordinate associate engagement events, volunteer programs, and team-building routines that connect remote/ in-person colleagues.
• Partner with internal communications, HR, and other departments to reinforce team culture and deliver division-wide updates.

 

WHAT DO YOU NEED TO SUCCEED? Required Qualifications*

• Bachelor's Degree or equivalent
• 10+ years of experience in business operations, strategic planning, program/project management, or executive communications.

  Additional Qualifications

• Background in financial services, mortgage, banking, or corporate strategy preferred.
• Demonstrated ability to synthesize data, stakeholder input, and qualitative insight into a unified narrative or recommendation.
• Exceptional writing, presentation, and storytelling skills; adept at communicating clearly with executive, technical, and frontline audiences.
• Strong organizational and time-management skills; able to juggle multiple priorities in a fast-paced, high-accountability environment.
• Comfortable navigating ambiguity and working independently while staying aligned with leadership goals.
• Bachelor’s degree required; MBA or other advanced degree is a plus.

WHAT'S IN IT FOR YOU? CompensationStarting base salary: $122,535 - $208,715 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and PerksAt City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

 Get a more detailed look at our Benefits and Perks.ABOUT USSince day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENTCity National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.