Regulatory Governance & End User Technology Associate (12mth FTC Maternity Cover)
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
Purpose of Job
This role will be divided between delivering reporting for regulatory requirements and providing service desk support for users in EMEA
The role will support the International Technology management in governance reporting for internal control testing, internal audit and data centre reporting as a regulatory requirement
To provide efficient and courteous service desk and desktop support of tier 1 customers in all aspects of end user computing. Working in a team of 5, covering shifts between 7am and 6:30pm Monday to Friday, the role demands a high level of customer focus, readily picking up problem ownership and working tenaciously until the problem is resolved.
Maintainance and creation of application support documentation and project execution across a range of front office and business support application suites.
In addition to providing day-to-day service desk and desktop support, the individual is expected to undertake project work, including:
Product evaluations and recommendations
Assist in the development of technical standards and operating procedures
Provide assistance to Senior Support Analysts
Application upgrades and deployments
Service Now provisioning
Main Objectives
Provide detailed feedback to business managers and leaders
Assist with maintaining IT controls, processes and associated reporting.
Manage requests for information updates associated to controls and assurance delivery.
Active involvement in UK and Group technology resiliency and Disaster Recovery testing and associated planning and reporting.
Oversee and support Audit, Risk and Technical control assessment requests.
Assistance with regulatory and audit items working with the International Technology Governance Manager
Tier 1 customer desktop support and Service Desk operations
Hardware support and life-cycle management
Application installs, moves and changes
Application and hardware upgrades and mass deployments
Service Desktop project tasks execution
Mobility support via BB UEM and WorkSpace One products
Support SCCM Patching MS Deployments where and when necessary
Updating Audit documentation
Monitoring and management of team ITSM \ Service Now queues
Skills / Knowledge Required
Strong Customer/Service focus
Team player with self-motivation
Well presented professional with good all round communications skills
Diligent work ethic to adhere to audit mandated processes
Able to work under pressure
Flexible
Experience in supporting trading floor environments from Service Desk side
Knowledge of Windows 10 and Microsoft Office products
Strong background in ITSM platforms – e.g. Service Now, Remedy, Cherwell.
Full Blackberry UEM device support
Taking on Service Desk projects and ownership whilst liaising with 3rd party vendors and or other Teams within CIBC.
What you need to know
- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Job Location
150 Cheapside, 2nd Flr,LondonEmployment Type
Temporary (Fixed Term)Weekly Hours
35Skills
Analytical Thinking, Application Production Support, Application Upgrades, Business, Change Impact Analysis, Controls Testing, Desktop Computers, Disaster Recovery (DR), Disaster Recovery Testing, Documentations, Enterprise Service Delivery, Feasibility Studies, Hardware Support, Hardware Upgrades, Implementation Planning, Operational Efficiency, Resiliency, Service Standards, Technical Support, Training Team Members, Work Collaboratively