Customer Service Representative

This position is responsible for providing the inside sales co-ordination link primarily with key UK and other regional based customers.  To understand the environmental and OH&S responsibilities of the role and to fulfil their environmental and OH&S requirements as described in the company SEMS policies. Our aim is to be the “best at what we do” continually improving our standards and customer support

• Key customer account responsibility, order receipt, contract review, material status 
• Monthly customer order book alignment
• Update customer order status report for key accounts, as required
• Support management of customer forecast data
• Liaise daily with Planning & Procurement team to ensure Supply Chain supports customer order book demand and buffer levels.
• Liaise daily with Logistics team regarding customer shipments
• Ensuring co-ordination and timely replies to all customer queries in accordance with business requirements.
• Providing commercial and administrative support to the Management and Commercial team.
• Preparation of customer quotations including spot sales business.
• Perform any other reasonable requests made by the Company for which you have the necessary training and experience.

 

• Experience of working in a manufacturing environment, using integrated ERP systems - SAP experience is preferable – Order to Cash
• Minimum 3 years’ experience of working within a busy sales department
• Excellent communication and people skills
• Good Planning and Organizing skills
• Knowledge of ERP systems
• Good knowledge of Excel
• Ability to work on own initiative and be self-motivated and work as part of a team
• Time management