Assistant Manager Entertainment Streets

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Assistant Manager Entertainment StreetsFull-timeBusiness Segment: Universal Studios Hollywood Compensation: USD 70000 - USD 80000 - yearlyCompany DescriptionNBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.Job DescriptionThe Assistant Manager, Entertainment Operations - Streets is responsible for assisting the Manager with oversight and management of the Entertainment Streets Department, including all aspects of front and back of house operations.  The Assistant Manager will assist in managing finances, resolving operational challenges and addressing guest and/or team member issues.  While primary focus may be overseeing the day-to-day operations, some responsibility will also fall in assisting the Manager with project management and short or mid-range planning.DEPARTMENT ACCOUNTABILITIESEnsure that the Universal Studios Hollywood vision, mission & values, and Guest Service Philosophy & Standards are understood and supported across the organization.Essential Responsibilities Cultivate and lead a culture that promotes a professional, collaborative, inspiring, fun and teamwork-driven work setting for all employees.Oversee the daily operation of a specific show venue and/or area, including managing staff and process/procedures and providing necessary support for the operations. This includes resolving operational and/or technical issues within the show venue/area, as well as handling any and all employee and/or guest situations.Lead Supervisors and front line employees in Entertainment Operations, including assignment and delegation of projects and duties, ongoing development and process improvement. Oversee and manage both labor and non-labor budgets, including reporting variance explanations.  Work with appropriate peers/partners to adjust budgets (and appropriate tracking documents) based upon operational requirements.  Assist in planning and developing operating budget (IOP) and capital expenditures for following fiscal year. Maintain the operational efficiency and effectiveness of venue/show, area and/or element. Ensure all elements operate effectively and that all inventories are well maintained and address/resolve any issues as they arise.Provide direction, development and support to supervisors, leads and hourly employees. Communicate feedback and address any and all performance issues, providing recognition, coaching and/or discipline when appropriate and completing employee evaluations annually. Assist in hiring, training and development of staff.Responsible to...