Sea Logistics Customer Care Expert
It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
Are you passionate about delivering exceptional customer service and building lasting relationships? As a Sea Logistics Customer Care Expert, you'll play a key role in ensuring our customers receive a seamless experience from order placement through to delivery. Acting as the main point of contact for your own portfolio of customers, you'll work closely with internal teams to provide proactive support, resolve issues, and deliver logistics solutions that make a real difference. If you thrive in a fast-paced environment, enjoy problem-solving, and are committed to service excellence, we'd love to hear from you.
How you create impact
- Build trusted relationships with your own portfolio of customers, providing proactive support and ensuring an outstanding customer experience.
- Manage customer shipments from order qualification through to operational execution, ensuring accuracy and efficiency.
- Prepare competitive quotations, respond to customer enquiries, and support pricing decisions within agreed guidelines.
- Resolve customer queries and complaints promptly, identifying solutions that strengthen customer satisfaction.
- Coordinate customer onboarding, ensuring customer requirements and data are accurately maintained within internal systems.
- Collaborate closely with Sales and Operations to support customer needs and drive operational excellence.
- Monitor operational performance, identify service issues, and escalate risks to ensure timely resolution.
- Maintain compliance with quality, safety and regulatory standards while contributing to continuous process improvements.
What we would like you to bring
- Previous experience in a customer service or customer care role, ideally within freight forwarding or logistics.
- Excellent written and verbal communication skills, with the ability to build strong customer relationships.
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
- Confidence using Microsoft Office, particularly Excel, Word and Outlook.
- A proactive mindset with a focus on continuous improvement and delivering high-quality service.
- Excellent problem-solving skills and the ability to take ownership of customer queries through to resolution.
- A collaborative approach and the ability to work effectively across teams.
- Experience within sea freight or multimodal logistics would be an advantage but is not essential.
What's in it for you
Joining our team means becoming part of a global logistics business where your contribution is valued and your development is supported. You'll have the opportunity to work with experienced colleagues in a collaborative environment, manage your own customer portfolio, and make a genuine impact on the customer experience. We offer ongoing learning and development opportunities, a supportive team culture, and the chance to build a rewarding career within one of the world's leading logistics providers.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.