Order Management & Customer Account Specialist

All Jobs  >  Order Management & Customer Account Specialist Apply Order Management & Customer Account Specialist Indianapolis, IN • Warehouse/Logistics Apply Description  Join the Fun at Arrow International!Arrow International is the world’s #1 maker of charitable gaming products, from pull tabs and bingo paper to cutting-edge electronic gaming systems. Our products power entertainment in social and gaming venues around the globe—and we’re growing fast!We're building a winning culture that’s all about teamwork, passion, and innovation. At Arrow, you’re not just another employee, you’re part of a high-performing team that’s redefining fun and giving back to communities. We believe in rewarding your hard work with profit-sharing, 401(k) matching, great benefits, and paid time off including a bonus week every July!If you're looking for a career that’s exciting, meaningful, and full of opportunity, Arrow is the place to be.Order Management & Customer Account Specialist – Indiana Electronic Pull Tabs (eTabs)Location: Indiana (On-site)Reports To: Operations Manager / Director of OperationsPosition Summary:We are seeking a detail-oriented and customer-focused Order Management & Customer Account Specialist to support the daily operations of our Electronic Pull Tabs (eTabs) program for Indiana charitable gaming. This position plays a key role in processing equipment orders, maintaining accurate financial records, and providing exceptional accounts payable support to veteran and fraternal organizations across the state. The ideal candidate brings a mix of administrative accuracy, communication skills, and regulatory awareness. Requirements Key Responsibilities:Order Management:  •    Receive and process orders for eTab equipment (e.g., cabinets, peripherals) for licensed veteran and fraternal organizations.  •    Verify customers’ current charitable gaming license status with the Indiana Gaming Commission (IGC) prior to processing.  •    Coordinate with internal teams (warehouse, operations, field service) to ensure timely fulfillment and installation.  •    Maintain accurate records of order details, shipping, and device assignments in compliance with state regulations.Accounts Payable & Customer Service:  •    Generate and issue accurate invoices for electronic pull tab orders, equipment, and related services.  •    Respond to questions and concerns from veteran and fraternal organizations regarding billing, invoicing, payment due dates, and account balances.  •    Assist organizations with understanding their AP statements and resolving discrepancies professionally and promptly.  •    Maintain detailed logs of communications and invoice adjustments in accordance with internal controls and IGC compliance requirements.  •    Support the month-end close process through accurate data entry and documentation review.Compliance & Documentation:  •    Ensure all order and payment records comply with Indiana Gaming Commission regulations and internal accounting standards.  •    Support preparation of audit-ready documentation for IGC reviews and internal compliance checks.  •    Track inventory and equipment deployment for reporting purposes.Qualifications:  •    Associate’s degree in accounting, Business Administration, or related field (Bachelor’s preferred).  •    2+ years of experience in accounts payable, order processing, or administrative customer support.  •    Strong interpersonal and communication skills, with a professional, customer-service-oriented approach.  •    Experience working with nonprofit, fraternal, or veteran organizations is a plus.  •    Proficient in Microsoft Excel and accounting software (e.g., QuickBooks, NetSuite, or similar).  •    Highly organized with attention to detail and the ability to manage multiple tasks accurately.Preferred Experience:  •    Familiarity with Indiana charitable gaming regulations and/or electronic pull tabs.  •...