The position of Collection Specialist is responsible for daily oversight of Tier 1 & 2 client portfolios. The Collector will monitor aged AR, send statements/ invoice copies to clients and resolve client disputes in a timely manner. Additionally, the Collections Specialist will partner with key stake holders to address customer delinquencies.
• Demonstrates ability to perform all appropriate tasks within Collection Department.
• Ability to manage their portfolio in High Radius regarding day-to-day activities appropriate for collection of aged accounts receivable assuring all functions are covered within guidelines established, elevating as appropriate to resolve issues timely. Requires moderate assistance from Collections Manager.
• Execute plan established with their Collections Manager to contact all customers within portfolio responsibility reducing A/R balances to meet A/R goals of Current A/R aging balance of 90%.
• High level of understanding of Dispute Resolution/ Problem set up for items forwarded to field for resolution including appropriate follow up.
• Customer transaction management and reconciliation of invoices, unapplied cash, credit & debit memos.
• Route customer service emails and phone calls to the appropriate department for resolution
• Develops multi-level relationships in Employbridge organization to enhance ability to work with senior field management regarding resolution of elevated issues.
• Demonstrates company and department core values, operating principles, and customer service standard.
• High level of knowledge of accounts over credit limit as it relates to customer activity current and ongoing.
• Other duties as assigned.
• Minimum 3 years of collection experience required
• Collection experience in a variety of industries
• Experience in high volume, high activity environment
• Excellent customer service skills
• Intermediate excel experience