Summary
 

Promotes effective quality management system in accordance with ISO 9001:2015 standards through maintenance of control of documents program, coordination and participation in internal ISO system and process audits and monitoring corrective, preventative, and/or improvement actions. Facilitates meetings and/or provides training in related areas. Utilizing ISO standards, process review, and inputs from various operations sources, makes recommendations for improvement.

Description
 

Location

This position is full time (40 hours/week) Monday-Friday 8am-5pm and will be onsite in Columbia, SC.

Government Clearance: This position requires the ability to obtain a security clearance, which requires applicants to be a U.S. Citizen.

SCA Benefit Requirements: BlueCross BlueShield of South Carolina and its subsidiary companies have contracts with the federal government subject to the Service Contract Act (SCA). Under the McNamara-O'Hara Service Contract Act (SCA), employees cannot opt out of health benefits. Employees will receive supplemental pay until they are enrolled in health benefits 28 days after the hire date.

What You Will Do:

• Internal ISO audits - Coordinates and/or conducts internal ISO audits

• Schedules and provides documentation needed for effective internal audit planning and delivery

• Facilitates timely reporting of team audit findings for finalization and management review

• Schedules and conducts focus audits or reviews of practice against work instructions and details findings in audit report format

• Serves as lead auditor for internal teams

• Corrective, preventive, and/or improvement action requests - Monitors status of corrective, preventive, and/or improvement actions to ensure accurate and timely updates

• Facilitates meetings of cross functional preventive and corrective teams

• Assists management in developing detailed action plans including the identification of appropriate proofs

• Enters Corrective Action Request/Preventive Action Request (CAR/PAR) detail and status reports in access database

• Tracks response and timeliness and communicates update needs with management

• Maintains related quality records and ensures adequate proofs are provided to verify actions taken

• Process support - Reviews and assists management in developing documentation to support processes

• Provides drafts of documents, reports, and analysis of data as needed

• Control of documents - Ensures documents meet ISO 9001:2015 standards and internal requirements for approval and adequacy

• Facilitates the submission, approval notification, and communication of updates to documents through the internal document adequacy review process

• Uses findings from internal audits and routine document submissions to identify problems or trends in the control of documents

• Collects data, analyzes, and reports as needed to support processes of quality management system and makes recommendations from improvement activities

• External audit support - Coordinates with the planning and organization of the documentation needed for external ISO audits

• Provide support to management and staff in preparing for audits.

• Management review - Assists with the scheduling and collection of all documentation needed for the management review meetings and note taking and recordkeeping as required

• Training - Facilitates or co-facilitates training in components of the quality management system and ISO 9001:2015 requirements

• Develops training as requested by management

To Qualify for This Position, You Will Need:

• Required Education: Bachelor's

• Degree Equivalency: 2 year degree with 2 years related work experience or 4 years related work experience. Related work experience may include any combination of the following: healthcare, health insurance, or service industry, quality management systems (such as ISO 9000, TQM, six sigma, or Baldridge criteria) and data analysis or project management experience

• Required Work Experience: 1 year-any combination of related work experience as described in the Degree Equivalency

• Required Software and Tools: Strong verbal and written communication skills. Ability to present information on the intranet. strong research, analytical, planning, and data gathering skills. Knowledge of process based approaches to service industry practice. Knowledge of ISO system elements and/or Total Quality Management (TQM). Understanding of auditing principles and application of process audit in a team based environment. Ability to complete internal ISO audit training and demonstrate competency within 1 year

What We Prefer:

• Bachelor's Degree Bachelor's degree-in Computer Science, Mathematics, Management of Information Systems (MIS) or Business Administration

• Previous QMS/ISO experience or in a user area or division supported by this position. Prior experience with web or intranet. Process and product measurement. Demonstrated ability to positively promote the impact of an effective quality management system.

• Preferred Software and Other Tools: Computer programming and computer systems support skills

• Master Trainer, DDI Facilitator, or similar certification. Current designation/certification by a recognized quality management certification group such as Six Sigma designation, American Society for Quality (ASQ) certification, or Registrar Accreditation Board (RAB) certification.

What We Can Do for You:

• 401(k) retirement savings plan with company match.

• Subsidized health plans and free vision coverage.

• Life insurance.

• Paid annual leave – the longer you work here, the more you earn.

• Nine paid holidays.

• On-site cafeterias and fitness centers in major locations.

• Wellness programs and healthy lifestyle premium discount.

• Tuition assistance.

• Service recognition.

• Incentive Plan.

• Merit Plan.

• Continuing education funds for additional certifications and certification renewal.

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and salary requirements.

Management will be conducting interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.com or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information.

Some states have required notifications. Here's more information.