Assistant Manager- Billing Operations Analyst - Pune

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced professional to support billing operations and business processes, ensuring accurate billing execution, operational excellence, and continuous service improvement. This role involves collaborating with cross-functional teams, analyzing billing data, resolving operational issues, and contributing to process optimization initiatives within a dynamic telecommunications environment.

What you’ll do

• Support end-to-end billing operations and related business processes.
• Monitor billing activities to ensure accuracy, timeliness, and compliance with defined standards.
• Investigate and resolve billing discrepancies, operational issues, and customer-impacting concerns.
• Analyse operational and billing data to identify trends, risks, and improvement opportunities.
• Collaborate with internal stakeholders to drive process efficiencies and service enhancements.
• Prepare operational reports, dashboards, and performance metrics.
• Support change initiatives, testing activities, and process documentation.
• Contribute to continuous improvement programmes that enhance customer experience and operational effectiveness.

Who you are

• Experience in billing operations, business operations, telecommunications, or a related field.
• Strong analytical and problem-solving capabilities.
• Ability to interpret operational data and transform insights into actions.
• Excellent stakeholder management and communication skills.
• Experience working with reporting tools, spreadsheets, and operational systems.
• Strong attention to detail and commitment to quality.
• Ability to manage priorities effectively within a fast-paced environment.
• Collaborative approach with a focus on delivering successful outcomes.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work within a global telecommunications organisation.
• Exposure to large-scale products, services, and billing platforms.
• Collaborative and inclusive working environment.
• Opportunities to contribute to transformation and operational excellence initiatives.
• Professional development through cross-functional stakeholder engagement.

What skills you will learn

• billing and telecommunications operations.
• Data analysis and business reporting techniques.
• Service and operational performance management.
• Process optimisation and continuous improvement methodologies.
• Stakeholder collaboration across global teams.
• Change management and operational transformation practices.

VOIS Equal Opportunity Employer Commitment

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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