Service & Transition Manager

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking a skilled professional to drive consistent, ITIL-aligned service management practices across Cyber Prevent platforms. The role focuses on ensuring services are designed for operational readiness, effectively transitioned into live environments, and continuously improved through data-led insights to reduce cyber and operational risk. ## What you’ll do -Develop and maintain end-to-end service documentation aligned with ITIL processes, business requirements, and SLAs/KPIs/KRIs -Ensure services are designed with operability and lifecycle management in mind -Lead the transition of new services and enhancements into live operations -Coordinate training, documentation, and handover to operational teams -Facilitate service acceptance and ensure readiness for delivery -Drive Continuous Service Improvement (CSI) initiatives across domains -Analyse performance trends and identify opportunities for optimisation -Build strong collaboration across Cyber Prevent, Cyber Defence, Global Delivery, and local market teams -Support decision-making and remove delivery blockers through structured problem-solving -Promote operational efficiency and risk reduction through standardised service management practices ## Who you are -Experience in ITIL service management within complex, global technology environments -Strong understanding of service lifecycle processes and operating models -Ability to translate technical concepts into clear business communication -Confidence in stakeholder engagement and cross-functional collaboration -Experience working in large organisations or global service providers with complex infrastructure -Strong analytical and structured problem-solving capabilities -Familiarity with service design, service transition, or cyber security (desirable) -An approach aligned with continuous improvement and agile delivery practices ## Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. ## What's in it for you \- Hybrid way of working: 2 days per week/ 8 per month \- Medical and dental services \- Life and hospitalization insurance \- Dedicated employee phone subscription \- Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget. \- Special discounts for gyms and retailers \- Annual Company Bonus \- Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills \-...