Academy Global Engagement & Communications Specialist

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Academy Global Engagement & Communications Specialist

Overview

As Mastercard Academy continues to expand its global reach, dedicated execution support is required to deliver engagement activities consistently across all five regions.

Role

-The role will own the execution of global communication and engagement campaigns across multiple channels, including learning platforms, newsletters, LinkedIn, email communications, and internal communication channels.

-Responsible for creating and maintaining engaging multimedia content, including presentations, short-form videos, social media assets, templates, promotional materials, and digital communications.

-Supports both customer-facing and internal employee engagement initiatives, helping increase awareness, participation, and advocacy for Mastercard Academy.

-Ensures consistency of messaging, branding, and user experience across all communication touchpoints.

-Partners closely with regional stakeholders to localize and amplify global campaigns while sharing best practices across markets.

-Brings strong creative and technical capabilities, leveraging modern content creation tools, digital platforms, and emerging technologies to increase engagement and efficiency.

-Supports measurement and reporting of campaign performance, helping drive data-informed improvements.

-Strengthens team capacity by allowing leadership to focus on strategy, prioritization, innovation, and stakeholder management.

-Reinforces the collaborative culture of the Academy team through strong teamwork, ownership, agility, curiosity, and a continuous-learning mindset.

Must-have skills

-Digital marketing and communications
-Assets creation and storytelling
-Presentation design (PowerPoint)
-Video creation and editing
-Social media management (LinkedIn)
-Email and newsletter campaign execution
-Data and engagement analytics
-Project coordination and stakeholder management

Core behaviours

-Customer-focused
-Curious and eager to learn
-Agile and adaptable
-Collaborative team player
-Creative problem solver
-Strong attention to detail
-Proactive and self-motivated

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.