Patient Imaging Navigator

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

701 E Altamonte Dr

City:

Altamonte Springs

State:

Florida

Postal Code:

32701

Job Description:

SHIFT: MONDAY - FRIDAY 8:30A - 5:00 pm

• Facilitates communication between patients and healthcare providers to ensure patient satisfaction and quality of care. 
• Builds working relationships with doctor’s offices and patients to enhance coordination and support.
• Guides patients through the healthcare system, ensuring their healthcare needs are met efficiently.
• Reads patient results in the EMR to provide accurate and timely information. Identifies imaging results requiring follow-up and coordinates the necessary actions.
• Coordinates scheduling for follow-up appointments and imaging procedures.
• Documents all actions taken in the tracking database system for accurate record-keeping.
• Schedules patient referrals to appropriate healthcare providers or services. Follows up on canceled appointments to reschedule and ensure continuity of care.
• Responds to inquiries from patients, physicians, and facilities, providing necessary information and support.
• Supports the imaging department and manager by maintaining effective communication and coordination. 
• Other duties as assigned.

Knowledge, Skills, and Abilities:
• Demonstrates ability to work with patients in an environment with time restraints. [Required]
• Demonstrates ability to anticipate patient needs and take appropriate course of action using approved guidelines. [Required]
• Excellent problem solving and multi-tasking skills. Must be well-organized, flexible, and dependable and have strong attention to detail skills [Required]
• Must have the ability to work independently of direct supervision. [Required]
• Must be able to provide education and resources with compassion to patients if needed. [Required]
• Electronic Medical Records (EMR) experience [Required]
• PC experience, proficient in Microsoft Office Suite applications including Outlook, Word and Excel, excellent written and oral communication skills. [Required]
• Self-directed, attention to detail, and ability to handle high workload volume. [Required]
• Must be flexible and demonstrate ability to be adaptable. [Required]

Education:
• Associate [Preferred]

Field of Study:
• in business or health-related field.

Work Experience:
• 1+ previous hospital or medical office experience. [Required]
• Previous imaging office experience [Preferred]

Additional Information:
• N/A

Licenses and Certifications:
• N/A

Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$17.11 - $27.38

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.