Senior Member Support Manager

Cardiff, United Kingdom£66.5k–£75.7kPosted Jul 2, 2026
This website uses cookies to ensure you get the best experience. Yonder and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics purposes. See our Cookie Policy to read more about the cookies we set. You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page. Accept all cookies Decline all non-necessary cookies Cookie preferences Select which cookies you accept On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly. If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, which is always available at the bottom of the site. To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy. Strictly necessary These cookies are necessary to make the site work properly, and are always set when you visit the site. Vendors Teamtailor Analytics These cookies collect information to help us understand how the site is being used. Vendors Teamtailor Accept these cookies Decline all non-necessary cookies Skip to main content Career menu Employee Log in as employee Candidate Log in to Connect Homepage yonder.com Share page Facebook X LinkedIn Mail Member Support · Cardiff, UK · Hybrid Senior Member Support Manager Apply for this job What’s Yonder?“It's as if Time Out, Amex and Monzo had a baby” - Will T, Yonder MemberWe’re building the financial membership of the future. One that works for how you live now. Not how your parents banked in the ‘90s.Yonder combines credit and debit in one membership, designed to be fair, flexible, and actually enjoyable to use. No confusing terms. No dusty points system. Just rewards that actually feel rewarding - from bao to beer to a boarding pass.We raised £23.4M in September 2024 to grow the team, launch even better rewards, and expand beyond the UK. If that sounds good to you, you’ll probably like it here. 🎉Sounds cool. What’s my part in this?We launched our Cardiff operations hub in late 2025, and since then have grown to nearly 20 team members across frontline support, fraud and financial crime, and collections.Now that the team is in place, our VP Strategy & Operations MC is looking for a Senior Manager to lead the team through what comes next: getting performance where we want it to be, building a culture that people feel proud of, and making sure the experience we deliver to members is genuinely excellent, not just fine.You’ll be directly leading our frontline support team across London, Cardiff, and South Africa, and as the most senior person on the ground in Cardiff, will also set the tone for the office more broadly. It's a real leadership role, but not a removed one. We're looking for a hands-on builder, someone who's just as comfortable jumping into a member conversation or redesigning a workflow as they are coaching their team or thinking about where we need to be in 12 months.The other thing worth saying upfront: we're not a big bank, and we don't have big bank budgets. We do want to deliver a best-in-class support experience, and we believe that's possible without spending like one. But it does mean you'll need to be creative, resourceful, and comfortable doing a lot with a little. If that sounds frustrating, this probably isn't the right...

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