Sr IT Field Engineer - ASEAN & GCR

Skip to main content Saved Jobs (0) Job Alerts EN Deutsch (German) English (English) 日本語 (Japanese) Search Jobs Keywords Location Search Jobs Close Button Security Awareness! Read more to learn about how we're keeping job seekers safe. Palo Alto Networks is on a mission to keep the digital world safe, and this extends to job seekers as well. Please be mindful of a current bad actor practice of recruiters impersonating us. If you receive an email from someone who does not have a @paloaltonetworks.com email address, please do not respond or engage. Job Details Revolutionizing protection. Define what’s next in cybersecurity. Sr IT Field Engineer - ASEAN & GCR Singapore, Singapore, Singapore IT Ref ID: JR-016456 Apply Save Job Current Employees, apply here Our MissionAt Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.Who We AreIn order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.Job SummaryWe are looking for an enthusiasticIT Admin/Systems Engineerto join our infrastructure team. In this role, you will be primarily responsible for providing technical troubleshooting and resolution to all computer hardware and software issues while maintaining the positive, professional, customer service mind-set to serve your IT customers. You will also "learn the ropes" of a complex, full-stack environment. You will work closely with a senior technical staff of experts (Windows, Linux, VMWare, SQL, Storage) to learn how to support and maintain critical IT Infrastructure.This is a foundational role for someone passionate about operations and automation, eager to apply classroom knowledge to real-world corporate policies and procedures.This position is in our Singapore Office and primarily supports ASEAN and GCR countries users onsite/remote and other users in JAPAC regions remotely.Your ImpactSupport & Maintenance:Perform IT & AV product and service procurement, routine repairs, maintenance, and upgrades to existing systems in accordance with standard operating procedures (SOPs).Guided Execution:Receive detailed instructions on day-to-day maintenance and troubleshooting tasks and work on project tasks with the guidance provided from senior IT & AV engineers.Policy Application:Apply company policies and procedures to resolve routine technical issues.Operational Assistance:You will provide first-line IT & AV support and troubleshooting for routine infrastructure issues, applying standard runbooks and escalation paths to quickly restore service, while documenting symptoms, actions taken, and outcomes with our IT ticketing systems..Learning Automation:Work under supervision to understand and execute existing scripts to increase operational...