Program Manager

All Jobs  >  Program Manager Apply Program Manager Remote Worker Apply Description Job SummaryItential is seeking a Program Manager to join our Professional Services organization. In this role, you will oversee the delivery of large, complex, multi-team programs that span engineering, product, operations, and customer-facing functions. You’ll be responsible for driving cross-functional alignment, establishing program governance, and ensuring strategic initiatives are executed on time and within scope. This role requires strong leadership, a strategic mindset, and the ability to communicate effectively at all levels of the organization, including executive and C-level leadership.Essential FunctionsThe following duties are essential functions of this position. Employees must be able to perform these functions with or without reasonable accommodation:Supervisory Responsibilities:None.Duties/Responsibilities:Lead and Deliver Complex, Multi-Team ProgramsOversee end-to-end delivery of large technical or strategic programs, ensuring alignment with business objectives.Manage program timelines, milestones, and deliverables with high accountability.Monitor progress and ensure programs stay on time, within scope, and within budget.Execute programs using both Agile and Waterfall methodologies as appropriate.Drive Cross-Functional AlignmentCoordinate across engineering, product, operations, and business teams to ensure shared understanding and execution.Translate business requirements into actionable technical requirements.Facilitate communication between technical and non-technical stakeholders.Manage Risks, Dependencies, and IssuesIdentify program risks early and develop mitigation strategies.Escalate blockers and resolve cross-team issues to maintain delivery momentum.Build and Maintain Program Structure and GovernanceDevelop and manage program schedules, roadmaps, and documentation.Establish standards, processes, and best practices for program execution.Communicate Program Status and OutcomesProvide regular updates to leadership on progress, risks, and strategic impact.Ensure clear, timely communication across all stakeholders.Support Strategic Planning and Long-Term VisionHelp define high-level goals, roadmaps, and success metrics for programs.Evaluate program strengths and weaknesses to drive continuous improvement.Optimize Tools, Processes, and Operational EfficiencyIdentify gaps in workflows and design scalable solutions.Drive continuous improvement initiatives to enhance engineering and operational performance.Perform other related duties as assigned. Requirements Required Skills/Abilities:Minimum of 8 years of industry experience.PMP certification required.Proficiency with Microsoft Project, Smartsheet, and the Microsoft Office suite.Strong problem-solving skills.Strong project planning, scheduling, and organizational skills.Enterprise software delivery experience, including familiarity with deploying enterprise software in both SaaS and on-premises environments, including hybrid architectures where cloud-hosted product components integrate with customer-managed infrastructure.Working knowledge of common implementation dependencies: databases, application gateways, site-to-site VPN tunnels, SSO/identity providers, and secrets management.Able to hold credible conversations with customer infrastructure, security, and network teams to ensure program success.Recognizes when a customer-side blocker (firewall rules, certificate issues, server readiness, etc.) will impact the delivery timeline and escalates before it does.Excellent written, verbal, client-facing, and internal communication skills, with the ability to communicate up to executive/C-level leadership.Experience with change-management processes for professional services projects.Experience creating or reviewing professional services SOWs (preferred).What Success Looks Like in This Role:Drives complex,...