Capital Equipment Technical Services Manager, Growth Markets

Develop and execute the regional service strategy. Align service priorities with the SEA commercial strategy. Represent Customer & Technical Services within the Growth Markets Leadership Team. Lead and develop regional FSEs. Build leadership capability and succession. Foster a high-performance culture. Standardize service processes across SEA. Improve productivity and resource utilization. Establish governance across all countries. Partner with Sales to grow service revenue. Improve service contract attachment. Support capital equipment growth through differentiated service. Identify new service business opportunities. Improve CES and customer loyalty. Strengthening executive customer relationships. Resolve strategic customer escalations. Lead organizational redesign. Drive digital service adoption. Implement best practices across the region. Build a scalable service operating model. Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy. Establishes and promotes a work environment that supports the Quality Policy and Quality System. Requisition ID: 631047 As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn. 3 to 5+ years of progressive leadership experience in Medical Devices, Healthcare Technology, Life Sciences or a related industry. Demonstrated success leading regional service, customer support or operations teams across multiple countries. Proven track record of driving organizational transformation and operational excellence. Experience partnering with commercial organizations to support business growth and increase service revenue. Strong experience leading geographically dispersed teams and third-party service providers. Experience influencing senior stakeholders across multiple business functions.