IT Solution Manager

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this role

We are seeking an experienced IT solutions professional to design, shape and oversee scalable, secure and future-ready technology solutions that align with business objectives and technical standards. This role sits within Platform Architecture and Design and focuses on translating business requirements into robust solution designs, supporting software delivery, and driving alignment across stakeholders. The successful candidate will combine technical expertise, strategic thinking and collaborative working practices to help deliver enterprise-grade digital solutions.

What you’ll do

• Review business requirements and ensure alignment with end-to-end customer journeys, translating needs into user stories, technical specifications and architecture designs.
• Design modern, scalable, secure and cost-efficient IT solutions that support long-term business objectives and technical standards.
• Identify and manage dependencies across systems to ensure effective solution integration.
• Oversee software delivery and operational readiness, ensuring solutions are delivered to agreed quality standards and timelines.
• Consolidate business requirements into technology roadmaps that deliver measurable business value and align with broader organisational priorities.
• Collaborate with user experience specialists, software engineers, testers and DevSecOps teams to support seamless implementation of solutions.
• Build strong relationships with internal stakeholders, project teams and external partners to drive successful outcomes.
• Contribute innovative thinking and informed decision-making to solve complex technology challenges.

Who you are

• You have a minimum of 5 years’ professional experience in IT solution design, system architecture or software engineering.
• You have experience leading complex technology initiatives and delivering enterprise-scale solutions.
• You ideally bring experience in self-service or e-commerce web application development and implementation, with a strong focus on customer experience.
• You possess strong knowledge of system analysis, software development and project management practices.
• You have hands-on experience with agile delivery methodologies such as SAFe, Kanban, Lean or similar frameworks.
• You hold a Bachelor's or Master's degree in Computer Science, Information Technology, Software Engineering or a related discipline.
• You demonstrate strong critical thinking, problem-solving and teamwork skills.
• You bring expertise in solution design, project delivery and technology environments within large-scale organisations, ideally within telecommunications or related industries.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to shape the technical direction of enterprise IT solutions and influence solution design decisions.
• Exposure to cross-functional collaboration with architecture, engineering, testing, DevSecOps and business teams.
• Opportunity to work on large-scale, customer-impacting transformation initiatives.
• Involvement in modern technology architectures, cloud-based solutions and digital platforms.
• A collaborative environment that encourages innovation, problem-solving and continuous improvement.

In return we provide you with

• A dynamic environment where innovative ideas are always welcome
• A collaborative community where your professional goals and work are supported by a diverse team
• Access to internal and external trainings via other providers
• A supportive internal coaching and mentoring culture
• Corporate assets including a laptop and mobile phone with One Business Mobile Superior subscription (unlimited voice, text message, and data within the EU)
• Cafeteria package
• Private Medical Services
• Employee Assistance Program to support your wellbeing and mental health
• Life and accident insurance
• You can work remotely overseas for 20 days a year
• 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
• You and your family members can enjoy several discounts from our partners
• You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week

What skills you will learn

• Enterprise solution architecture and design practices.
• Technology roadmap creation and strategic planning.
• Stakeholder management across business and technology functions.
• Agile delivery methodologies including SAFe, Lean and Kanban frameworks.
• Software delivery governance and operational excellence.
• Advanced skills in solution analysis, integration planning and architecture documentation.
• Customer-centric design and digital solution development.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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