Patient Service Representative - Ortho

Skip to main contentCareersSign InPatient Service Representative - Ortho page is loadedPatient Service Representative - OrthoApplylocationsNCO 21481 N Rand Rd KildeerNCO 3060 Salt Creek Ln Arlington Heightstime typeFull timeposted onPosted Yesterdayjob requisition idR44029Hourly Pay Range:$18.38 - $26.65 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.Position Highlights:Position: Patient Service Representative - OrthoLocation: Kildeer, ILFull Time: 40 hours/weeklyHours: Varies Monday - Friday 7:00 AM - 7:00 PM. Typically 8-9 hour shifts. Includes rotating weekends and locationsRequired Travel: For coverage purposes to our Arlington Heights offices. What you will do:Answer all incoming telephone calls from patients, physicians, and other departments and handle each as appropriate in accordance with NorthShore telephone customer service standards and practice protocols including documenting in Epic telephone encountersUtilize Epic to schedule and register all new, established, and post-procedure patients in accordance with patient and physician preferences, physician availability, and practice protocolsObtain prior authorization for proceduresReview provider templatesProvide other administrative support under the direction of the Physicians and Practice ManagerWhat you will need:Required:High school diploma or equivalent work experience1 year experience in an administrative/customer service positionPreferred:EPIC knowledge and experience highly preferred.Benefits (For full time or part time positions):Premium pay for eligible employeesCareer Pathways to Promote Professional Growth and DevelopmentVarious Medical, Dental, Pet and Vision optionsTuition ReimbursementFree ParkingWellness Program Savings PlanHealth Savings Account OptionsRetirement Options with Company MatchPaid Time Off and Holiday PayCommunity Involvement OpportunitiesEndeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.  When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.LoadingNotice of Privacy Practices© 2026 Workday, Inc. All rights reserved.