Employment Type:

Full time

Shift:

Day Shift

Description:

Holy Cross Health named Forbes America's Best Employer for Healthcare Professionals!

Job Summary

This position provides education and training to our Holy Cross Medical Group new hires and current colleagues.  Will round in all offices as needed.  A Certified EPIC trainer is highly preferred!

What You Can Expect:

• Day 1 Benefits - Comprehensive benefit package including medical, dental, vision, paid time off and 403B retirement, earn cash and prizes Colleague Referral program.
• Tuition reimbursement and unlimited career growth opportunities.
• A great work environment, focused on providing quality and compassionate patient care.
• Trinity Health offers DailyPay - transfer your available money before payday!

What You Will Do:

Organize and coordinate training and educational programs

• Demonstrate the ability to obtain information and interpret information.
• Demonstrate appropriate knowledge of growth and development.
• Identify staff development needs, assist and train colleagues accordingly.
• Assist employees with additional individual training as identified by management.
• Maintain competencies in all areas of HCMG Information Technology (IT) at a level appropriate to non-clinical staff.
• Responsible for IT training to HCMG associates as required, including e-mail, time keeping, appointment scheduling, electronic health record, online education, billing, etc.
• Responsible for requesting/obtaining IT log-in codes for the entire medical group.

Provide initial orientation to all new colleagues

• Provide orientation to all new employees as required.  This may include time spent in remote office locations.
• Monitor completion of orientation process, necessary forms and requirements (i.e., CPR,
• employee enrichment, etc.).
• Contact management of new hires periodically to determine whether additional training is required.

Maintain knowledge and communicate learning center tools and resources available to colleagues

• Coordinate education programs as needed for HCMG colleagues.
• Evaluate programs routinely and identify areas requiring training adjustments.
• Attend training seminars.
• In conjunction with Operations Directors, organizes in-service programs as needed, educating colleagues of TJC guidelines, clinical and non-clinical, etc.

Development, training and assessment of clinical skills or qualifications

• In conjunction with management and HCH resources, ensures all staff have documented competency level appropriate to their training and position.
• Periodically assess the training needs of all HCMG non-provider staff.
• Develop an HCMG annual training plan and present the plan to HCMG leadership.

Interact in a professional manner with all members of the HCMG offices

• Interact in a constructive manner with physicians, management and hospital colleagues.
• Attend meetings as requested by management.
• Stay abreast of changes in policies/procedures and laws and regulations. Update policies as required.

Display knowledge of problem-solving skills and ability to coordinate work area activities 

• Communicate to Operations Directors and colleagues’ new ideas and recommendations to facilitate smooth operations within the department.

Adhere and conform to all government regulations, legal issues/aspects, OSHA requirements and TJC standards

• Work with lab supervisor to maintain the Laboratory Policy and Procedure manual.
• Oversee that the office abides by OSHA rules and regulations.
• Oversee that all divisions are oriented and trained in TJC standards.

Perform any other job-related duties as assigned and/or requested by management

• Accepts additional responsibilities or tasks in a positive manner to support the organization.

What You Need:

High school diploma or equivalent is required. 

Certified EPIC Trainer highly preferred.

Minimum of 1 year experience in medical office setting preferred.

Knowledge of CPT and ICD9 codes and health care insurance preferred.

Good interpersonal skills for effective communication with patients, colleagues and visitors.

Position Highlights and Benefits:

• We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.
• We live and breathe our guiding behaviors: we support each other in serving, we communicate openly, honestly, respectfully, and directly, we are fully present, we are all accountable, we trust and assume goodness in intentions, and we are continuous learners communicate openly, honestly, respectfully, and directly, we are fully present, we are all accountable, we trust and assume goodness in intentions, and we are continuous learners

Ministry/Facility Information:

• A member of Trinity Health, one of the largest multi-institutional Catholic health care delivery systems in the nation, Fort Lauderdale-based Holy Cross Hospital, dba Holy Cross Health, is a full-service, not-for-profit, Catholic, teaching hospital operating in the spirit of the Sisters of Mercy. We are the only not-for-profit Catholic hospital in Broward and Palm Beach counties. Through strategic collaborations and a commitment to being a person-centered, transforming, healing presence, the 557-bed hospital offers progressive inpatient, outpatient and community outreach services and clinical research trials to serve as our community’s trusted health partner for life. 
• We are committed to providing compassionate and holistic person-centered care

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.